Hybrid IT Service Desk Technician - Windows & Mac Support

Fitch Group, Inc.; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Retirement planning

Tuition reimbursement

Healthcare coverage

Parental leave

Volunteer days

Descripción de la vacante

Fitch Group, Inc. is hiring a Service Desk Technician in our Singapore office to provide 24x5 IT support for 6,000+ users.

You will triage incidents, troubleshoot Windows and Mac endpoints, and support collaboration tools across Microsoft 365 and endpoint management platforms. The role emphasizes strong communication, thorough documentation, and proactive problem-solving in a fast-paced technology and data environment.

Formación

• 2+ years in Service Desk/IT Support
• Windows 11 & macOS expertise in an enterprise environment
• Microsoft 365 expertise including Outlook/Teams/OneDrive issues
• Experience with endpoint management tools (Intune, Autopilot)
• Familiarity with ITSM tools (Jira Service Management)
• Excellent communication and user-guidance skills

Responsabilidades

• Own incidents end-to-end: triage, troubleshoot, resolve and document tickets with a focus on root cause
• Provide advanced remote and in-person support for Windows, macOS endpoints, collaboration tools and enterprise apps
• Diagnose and resolve issues across Microsoft 365, endpoint management (Intune/Autopilot) and video conferencing (Cisco)
• Perform structured troubleshooting using logs and device portals; identify recurring issues and propose fixes
• Escalate effectively and coordinate with escalation teams until resolution
• Contribute to knowledge articles, SOPs and coaching to reduce repeat issues
• Deliver onboarding/offboarding with day-one readiness and access provisioning
• Communicate progress clearly with users in business-friendly language

Conocimientos

Windows 11

macOS support

iOS support

Microsoft 365

Intune

Autopilot

Jira Service Management

ITSM tooling

SLA awareness

Communication skills

Herramientas

Jamf

Zscaler

CrowdStrike

Descripción del empleo

Fitch Group, Inc. is hiring a Service Desk Technician in our Singapore office to provide 24x5 IT support for 6,000+ users.

You will triage incidents, troubleshoot Windows and Mac endpoints, and support collaboration tools across Microsoft 365 and endpoint management platforms. The role emphasizes strong communication, thorough documentation, and proactive problem-solving in a fast-paced technology and data environment.