Service Desk Engineer - 1st Line Tech Support (Singapore)

Tap Growth ai; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a Servicedesk Engineer/Call Centre professional for a 12-hour shift, based at the office. The role focuses on customer service, technical troubleshooting, and fast-paced teamwork.

You will handle first level remote/onsite support, resolve queries via phone or email, and escalate where needed. The position offers a competitive salary of 2,800 SGD per month.

Qualifications

• Diploma in IT related fields is required.
• 1 year of end-user support or service desk experience preferred.
• Knowledge of Windows OS/AD/MS Outlook and mobile device support is required.

Responsibilities

• Provide 1st level troubleshooting for user queries and incidents.
• Offer first call resolution via phone and email.
• Ensure calls and emails are answered promptly within SLAs.
• Perform initial triage and escalate to 2nd level teams as needed.
• Provide timely updates to customers on issue status.
• Record accurate information and maintain case ownership until closure.

Skills

Windows OS

Active Directory

MS Outlook

Mobile devices

Education

Diploma in IT related fields

Job description

Tap Growth ai in Singapore is seeking a Servicedesk Engineer/Call Centre professional for a 12-hour shift, based at the office. The role focuses on customer service, technical troubleshooting, and fast-paced teamwork.

You will handle first level remote/onsite support, resolve queries via phone or email, and escalate where needed. The position offers a competitive salary of 2,800 SGD per month.