Service Desk Agent: 1st Line IT Support (Onsite) Singapore

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking a Service Desk Agent to join our team in Singapore. You will be the first point of contact for IT support, resolving technical issues and delivering excellent customer service in a fast-paced office environment.

Location is Singapore, Singapore with work from office. The role requires a high school diploma, at least 1 year of IT support experience, and a 12-hour rotating shift. Knowledge of IT systems and customer service is preferred.

Qualifications

• At least 1 year of IT support experience.
• Familiarity with Microsoft 365, security concepts, or POS systems is a plus.

Responsibilities

• Respond to incoming enquiries via calls, emails, webchat, and other channels.
• Perform 1st level troubleshooting for workplace, server, and network issues.
• Monitor security events and system availability.
• Assist with password resets and account unlocks.
• Record and manage incidents in the Service Management System.
• Provide timely updates and escalate where needed until resolution.
• Follow daily SOPs and ensure tasks meet service levels.

Skills

IT support knowledge

Education

High school diploma

Job description

Rapsys Technologies Pte Ltd. is seeking a Service Desk Agent to join our team in Singapore. You will be the first point of contact for IT support, resolving technical issues and delivering excellent customer service in a fast-paced office environment.

Location is Singapore, Singapore with work from office. The role requires a high school diploma, at least 1 year of IT support experience, and a 12-hour rotating shift. Knowledge of IT systems and customer service is preferred.