IT Service Desk Agent — 1st Line Support (Singapore)

Tap Growth ai; Singapore; In loco; SGD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Tap Growth ai in Singapore is seeking a motivated Service Desk Agent to be the first line of IT support. You will handle incidents, answer inquiries, perform 1st level troubleshooting, and ensure timely updates.

The role requires a high school diploma and 1 year of experience; rotating 12-hour shifts; work from office in Singapore. You will support Workplace, Server, Network, and Microsoft 365.

Competenze

• High school diploma or equivalent.
• Experience / knowledge in IT support is a major plus.
• 12 hours rotating shift.

Mansioni

• Respond to incoming enquiries/incident/request/alerts via call, email, webchat, IVR or monitoring.
• Perform 1st level troubleshooting of supported systems (Workplace, Server, Network).
• Handle Microsoft 365; Secure Access Service Edge; Point of Sale systems.
• Monitor security events and server/network performance.
• Reset passwords and unlock accounts; route to higher tiers as needed.
• Record all transactions/cases in the service management system.
• Broadcast notifications and provide timely status updates until closure.

Conoscenze

Customer service

Communication

IT basics

Formazione

High school diploma or equivalent

Descrizione del lavoro

Tap Growth ai in Singapore is seeking a motivated Service Desk Agent to be the first line of IT support. You will handle incidents, answer inquiries, perform 1st level troubleshooting, and ensure timely updates.

The role requires a high school diploma and 1 year of experience; rotating 12-hour shifts; work from office in Singapore. You will support Workplace, Server, Network, and Microsoft 365.