Service desk

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a Service Desk professional to be the first point of contact for IT support. You will help resolve technical issues, provide friendly customer service, and ensure smooth operations across the organization.

You will respond to user requests, troubleshoot hardware, software and network problems, log incidents, and escalate complex cases when needed. The role requires strong communication skills and the ability to work independently in a

Qualifications

• 1+ year of IT service desk or support experience is preferred.
• Strong problem-solving and clear communication abilities.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Respond to user requests and troubleshoot IT issues
• Resolve hardware, software, and network problems
• Provide timely customer support via phone, email, or in person
• Log incidents and track resolution progress
• Escalate complex issues to relevant teams
• Maintain documentation of solutions and procedures

Skills

Problem-solving

Communication

Interpersonal skills

Independence

Attention to detail

Tools

Windows OS

macOS

Office apps

Job description

Join our team as a Service Desk professional and be the first point of contact for IT support in a dynamic office environment. You will play a key role in resolving technical issues, providing exceptional customer service, and ensuring smooth operations across our organization.

What You'll Do:

• Respond to user requests and troubleshoot IT issues
• Resolve hardware, software, and network problems
• Provide timely customer support via phone, email, or in person
• Log incidents and track resolution progress
• Escalate complex issues to relevant teams
• Maintain documentation of solutions and procedures

What We're Looking For:

• Minimum 1 year of experience in a service desk or IT support role
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Experience with common operating systems (Windows/Mac) and office applications
• Ability to work independently in a fast-paced environment