Service Design Lead, Discover Platform

National Youth Council Singapore; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

National Youth Council Singapore is hiring for a Senior Manager/Manager (TO) – Service Design to lead the development of new digital offerings on the Discover platform. You will bridge product and design workstreams, collaborating with Product Management and UX/UI designers to translate youth needs into actionable features.

You will map youth journeys, design end‑to‑end service experiences, and drive CX strategies for renewed engagement across life stages, while coordinating stakeholders and

Qualifications

• 3–5 years of experience in product management, service design or related field.
• 5–6 years experience including 1–2 years in supervisory/leadership capacity.
• Strong understanding of service design principles and user research methodologies.
• Ability to translate insights into actionable product/service improvements.

Responsibilities

• Lead end-to-end project management for Discover platform digital offerings.
• Gather, document and translate business requirements into product specifications.
• Collaborate with Product Manager and UX/UI designers to define product requirements.

Skills

Product management

Service design

User research

Human-centred design

Project management

Communication

Collaboration

Agile/Scrum

Stakeholder management

UX/UI design

Leadership

Job description

National Youth Council Singapore is hiring for a Senior Manager/Manager (TO) – Service Design to lead the development of new digital offerings on the Discover platform. You will bridge product and design workstreams, collaborating with Product Management and UX/UI designers to translate youth needs into actionable features.

You will map youth journeys, design end‑to‑end service experiences, and drive CX strategies for renewed engagement across life stages, while coordinating stakeholders and