Platform Operations Lead for Digital Transformation

National Youth Council; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National Youth Council is seeking a Senior Manager/Manager to lead digital product excellence for the Discover platform within the Transformation Office. You will oversee end-to-end lifecycle, drive cross-functional collaboration and shape user-centric solutions for youth across life stages.

Deliver measurable improvements in user adoption and engagement and provide strategic direction for platform operations and development.

Qualifications

• 3–5 years in product operations or related field; 5–6 years with 1–2 years in supervision for Senior Manager
• Strong leadership, strategic thinking and excellent communication and collaboration skills across teams

Responsibilities

• Platform Operations and Monitoring — manage Discover platform, set KPIs, track data, drive improvements for youth users.
• Platform Enhancement and Development — guide backlog, requirements gathering, prototyping and UAT.
• Process Improvement and Compliance — optimise workflows, SOPs, and IT guidelines compliance.
• Stakeholder Management and Team Development — engage business units, mentor junior staff, present updates to Steering Committee.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Stakeholder management

Communication

Tools

PMP

Agile/Scrum

Data Analytics

Job description

National Youth Council is seeking a Senior Manager/Manager to lead digital product excellence for the Discover platform within the Transformation Office. You will oversee end-to-end lifecycle, drive cross-functional collaboration and shape user-centric solutions for youth across life stages.

Deliver measurable improvements in user adoption and engagement and provide strategic direction for platform operations and development.