Senior Lead Service Designer — Trade Platform

GovTech Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards

Job summary

GovTech Singapore seeks a Principal/Lead Product Designer to shape end-to-end service journeys across TradeNet and related products. You will drive system-level service design, facilitate deep discovery with stakeholders, and translate insights into actionable roadmaps and scalable outcomes.

You will mentor designers, collaborate with product, engineering, policy, and business teams, and guide both front-stage user interactions and back-stage processes toward improved decision-making and service

Qualifications

• Bachelor’s or Master’s degree in Service Design, Human-Centred Design, or related field
• At least 5 years of experience in service design or complex UX design
• Proven experience designing and shipping products with complex, ideally within multi-stakeholder or regulated environments
• Experience working in iterative and agile environments and teams, influencing product direction and prioritisation
• Strong systems thinking and ability to move from insight to recommendations to deliverProficiency in tools such as Figma, Miro or similar service mapping and prototyping tools
• Strong facilitation skills and ability to lead cross-functional discussions with various teams and senior stakeholders
• Solid grounding in user research methods and insights generation
• Clear and persuasive communication skills, with the ability to simplify complex systems
• Analytical rigour, attention to operational detail, and comfort working within ambiguous environments

Responsibilities

• Own end-to-end service design initiatives across one or more products, connecting across internal and public users
• Map and maintain a systems-level view of service journeys that span front-stage user interactions and back-stage operational, policy, and system processes
• Lead deep discovery efforts (interviews, operational deep-dives, workshops) to uncover root causes, systemic gaps, and long-term opportunities
• Synthesise insights into clear service recommendations that influence roadmap decisions, trade-offs, and delivery priorities
• Develop and evolve key artefacts such as journey maps, service blueprints, and ecosystem models to guide both tactical delivery and long-term transformation
• Prototype and iterate low-fidelity service and interaction concepts in collaboration with UX designers
• Partner with product, engineering, policy, and business stakeholders to translate service intent into scalable, measurable outcomes
• Pilot new initiatives or tools in your work, mentor and grow designers in service design methods

Skills

Service design

UX design

Stakeholder management

Facilitation

Education

Bachelor’s or Master’s degree in Service Design, Human-Centred Design, or related field

Tools

Figma

Miro

Job description

GovTech Singapore seeks a Principal/Lead Product Designer to shape end-to-end service journeys across TradeNet and related products. You will drive system-level service design, facilitate deep discovery with stakeholders, and translate insights into actionable roadmaps and scalable outcomes.

You will mentor designers, collaborate with product, engineering, policy, and business teams, and guide both front-stage user interactions and back-stage processes toward improved decision-making and service