Service Delivery Manager - HPC Managed Services (up to $9,500 base + AWS + VB)

TYSON JAY MANAGEMENT PTE. LTD.; Singapore; Vor Ort; SGD 90.000 - 150.000; Vollzeit

Zusammenfassung

Tyson Jay Management Pte Ltd in Singapore is seeking an experienced IT service management professional to oversee daily operations and ensure stability of services offered to clients. You will drive incident, problem, change, and service request processes, lead major incident responses, and coordinate with vendors to meet SLAs and KPIs, while maintaining accurate documentation and audit readiness.

This role requires 5+ years in ITSM within enterprise environments and an ITIL 4 Foundation

Qualifikationen

• 5+ years in IT service management or IT operations.
• Experience with ITIL-aligned processes in enterprise environments.
• Experience working with managed service providers or outsourced IT operations.
• ITIL 4 Foundation certification.

Aufgaben

• Manage daily service operations so that services stay stable and keep running smoothly.
• Run the incident, major incident, change, problem and service request processes consistently across the service.
• Lead major incident handling from escalation through to resolution, then hold post-incident reviews and follow corrective actions through.
• Govern the change process and assess each change for risk and readiness before it goes ahead.
• Lead root-cause analysis and follow known errors until they are fully closed.
• Track performance against SLAs and KPIs and hold vendors accountable for the service they deliver.
• Keep the service catalogue, request workflows, dashboards and management reports accurate and up to date.
• Help configure and improve ITSM tools, keep process documentation current, and support audit and compliance work.

Kenntnisse

ITIL processes

Vendor management

Ausbildung

Degree in IT / Computer Science / Engineering

Tools

ServiceNow

Jira Service Management

BMC

Jobbeschreibung

Responsibilities

• Manage daily service operations so that services stay stable and keep running smoothly.
• Run the incident, major incident, change, problem and service request processes consistently across the service.
• Lead major incident handling from escalation through to resolution, then hold post-incident reviews and follow corrective actions through.
• Govern the change process and assess each change for risk and readiness before it goes ahead.
• Lead root-cause analysis and follow known errors until they are fully closed.
• Track performance against SLAs and KPIs and hold vendors accountable for the service they deliver.
• Keep the service catalogue, request workflows, dashboards and management reports accurate and up to date.
• Help configure and improve ITSM tools, keep process documentation current, and support audit and compliance work.

Requirements

• Degree in IT, Computer Science, Engineering or a related field.
• At least 5 years in IT service management or IT operations, including running ITIL-aligned processes in enterprise environments.
• Experience working with managed service providers or outsourced IT operations, using ITSM platforms such as ServiceNow, Jira Service Management or BMC.
• ITIL 4 Foundation certification.

Explore and apply other job opportunities: https://tysonjay.sg/jobs/

Tyson Jay Management Pte Ltd | EA Licence No. 24C2479

Ivan Lim | EA Personnel Reg No. R1109856