Service Crew - Specialty Coffee

EMBER AXIS PTE. LTD.; Singapore; On-site; SGD 25,000 - 28,000; Full time

Benefits offered by this job

CPF contributions

medical leave

AWS (subject to performance)

staff coffee and meal during shifts

F&B staff discount

structured progression reviews

Job summary

Slab Coffee in Singapore's CBD seeks a Service Crew for fast-paced customer service at the counter. You will take orders, handle the till, and ensure a smooth, professional experience for every guest.

You will be part of a small team that values hospitality, supports each other during the morning rush, and participates in ongoing training and performance reviews. Start date: June 2026 or by arrangement.

Qualifications

• Reliable, punctual and presentable.
• Comfortable working in a fast-paced café environment.
• Good basic communication skills in English.
• Able to stand for extended periods during a shift.
• Prior experience in F&B, retail, or customer service is a plus, but not essential.

Responsibilities

• Greet and serve customers with a warm, professional, and consistent manner.
• Take orders accurately at the counter, POS, or via mobile and delivery platforms.
• Handle cashiering, payments, and refunds with care and accuracy.
• Communicate clearly with the bar and kitchen team to keep ticket flow smooth.
• Maintain cleanliness of the front counter, seating area, condiment station, and customer-facing zones.
• Restock cups, lids, packaging, retail items, and condiments through the day.
• Manage queues during peak hours with composure and clear communication.
• Handle customer feedback respectfully and escalate to the supervisor when needed.
• Support opening, closing, and cleaning duties as part of daily operations.

Skills

Customer service

Cashiering

Team communication

Time management

Job description

Specialty coffee in the CBD. Weekday operations. Weekends and public holidays off.

The Details

Salary: S$2,200 - S$2,500 / month (based on experience)

Hours: 5-day work week, ~9 hours per shift including breaks

Typical shifts: 6:30am - 4:00pm (opening) or 8:30am - 6:00pm (closing). Outlets close evenings, weekends, and public holidays

Off days: Saturdays, Sundays, and public holidays

Location: Singapore Central Business District

• CPF contributions
• medical leave
• AWS (subject to performance)
• staff coffee and meal during shifts
• F&B staff discount
• and structured progression reviews

Start date: June 2026 or by arrangement

About the Brand

Slab Coffee is a specialty coffee brand built for the pace of the Singapore Central Business District. We are a dependable ritual - a calm reset, served well, every day. Our work is grounded in ethical sourcing, freshly roasted beans, and clean execution behind the bar. We keep the operation steady, the standards clear, and the cup consistent. As we grow, we are looking for people who want to build something dependable with us.

About the Role

At Slab, the counter is where the brand is felt. You will be part of a small team that takes hospitality seriously, supports each other through the morning rush, and grows together as we open new outlets.

As Service Crew, you are the first and last impression of our café. You take orders, handle the till, keep the floor clean, and make sure every customer leaves with a smooth, professional experience. The role is fast-paced and customer-facing - speed, accuracy, and warmth matter equally. You play a direct part in how our brand is felt at the counter, and how efficiently the café runs during peak hours.

Key Responsibilities

• Greet and serve customers with a warm, professional, and consistent manner.
• Take orders accurately at the counter, POS, or via mobile and delivery platforms.
• Handle cashiering, payments, and refunds with care and accuracy.
• Communicate clearly with the bar and kitchen team to keep ticket flow smooth.
• Maintain cleanliness of the front counter, seating area, condiment station, and customer-facing zones.
• Restock cups, lids, packaging, retail items, and condiments through the day.
• Manage queues during peak hours with composure and clear communication.
• Handle customer feedback respectfully andescalate to the supervisor when needed.
• Support opening, closing, and cleaning duties as part of daily operations.

Requirements

• Reliable, punctual, and presentable.
• Comfortable working in a fast-paced café environment.
• Good basic communication skills in English.
• Able to stand for extended periods during a shift.
• Prior experience in F&B, retail, or customer service is a plus, but not essential.

What We Are Looking For

Someone who takes pride in good service. You are observant, quick on your feet, and care about getting small details right – a clean counter, a correct order, a friendly handover. You understand that hospitality is a discipline, not a personality trait. You stay composed during rush hour, handle pressure professionally, and support your team without being asked.

What We Offer

• Structured onboarding and on-the-job training.
• Clear service SOPs, so you always know what good looks like.
• Performance reviews every 6 months with documented feedback.
• A professional team and a workplace that values consistency and respect.
• Opportunity to grow with the brand as we open new outlets.

How We Work

We run a clean, structured operation. Counters are kept tidy, orders are taken accurately, and service flows are followed. We expect punctuality for shift handovers and consistent grooming and hygiene standards. We give clear feedback and we expect the team to do the same - issues are flagged early, not held back. If you take service seriously, you will fit in well here.