Service Crew

BURNT ENDS RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

High incentives

Annual performance bonus

Annual leave + Birthday leave

OT pay

Job summary

Burnt Ends Restaurant invites you to join our hospitality team in Singapore. You will deliver friendly customer service, handle daily service operations, and assist with opening and closing duties while ensuring accurate order handling and beverages knowledge.

Successful candidates communicate in English, show a personable, outgoing attitude, and thrive in a bustling restaurant environment with a 44-hour, 5-day work week. Medical and dental coverage, incentives, and annual bonuses are offered.

Qualifications

• No experience required.
• No minimum certification required.
• Ability to communicate effectively in English.
• Personable, charming and outgoing personality with strong service attitude.
• 5 days work week (44 hours per week).

Responsibilities

• Provide customer service according to procedures and standards.
• Assist and ensure smooth daily service operations (opening/closing of outlet, taking orders, table setting, cleaning).
• Ensure all pre-opening duties are completed daily.
• Perform basic cashiering duties.
• Provide service according to F&B standards and procedures.
• Handle beverages and be familiar with menu, recipes, wine/list and preparation times.
• Recommend and promote menu items or specials to guests.
• Manage guest complaints and pass feedback to supervisor for follow-up.
• Maintain high standards of personal hygiene and deportment.
• Clean and maintain section area after service; ensure cleanliness.
• Coordinate with stewards, kitchen, and bar staff for smooth operations.
• Assist in other areas like answering phones and completing financial transactions.
• Maintain table culture and ambience at all times.
• Perform other duties as required by the manager.

Job description

Come Join the Burnt Ends Hospitality Group! Founded by Chef-Owner Dave Pynt, Burnt Ends is a modern barbecue restaurant in Singapore's Dempsey Hill serving modern Australian barbecue and boutique wines and spirits in a fun, relaxed atmosphere. At the heart of this modern barbecue restaurant is an open kitchen concept with a custom four-tonne, dual cavity oven, and four elevation grills. Burnt Ends writes new menus daily and believes that there is magic that comes from cooking with wood.

Job Responsibilities:

• Customer service according to procedures and standards.
• Assisting and ensure a smooth daily service operations (opening and closing of outlet, taking orders, table setting, cleaning outlet etc.).
• To ensure that all pre-opening duties are completed on daily basis.
• Basic cashiering duties.
• To provide service according to procedures and standards established by the F&B department.
• To handle the beverages.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, drink list, wine list and methods of preparation and preparation time.
• To recommend and promote all items on the menu or specials to guests.
• To handle guest complaints and feedbacks effectively and communicate to the immediate supervisor for follow up.
• To maintain a high standard of personal hygiene and deportment at all times.
• To clean up section area after service and maintain cleanliness of the area.
• Coordinate with the stewards, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Maintains the table culture and ambience at all times.
• To perform other related duties as required by the manager.

Job Requirements:

• No experience welcome
• No min cert required
• Ability to communicate effectively in English.
• Personable, charming and outgoing personality, with a strong service-attitude.
• 5 days work week (44 hours per week)

Benefits:

• Medical insurance
• Dental coverage
• High monthly incentives
• Annual performance bonus
• 12 days Annual leave + 1 day Birthday leave
• 1.5x OT pay for hours worked beyond 44/week