Service Crew

AJUMMA'S WG PRIVATE LIMITED; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

AJUMMA'S WG PRIVATE LIMITED in Singapore seeks a Front of House supervisor to oversee service staff and ensure guest satisfaction from arrival to payment.

You will be knowledgeable about the menu, maintain health and safety standards, handle guest concerns professionally, and support ad-hoc duties as required in a fine-dining environment.

Qualifications

• Experience in restaurant or hospitality management preferred.
• Strong customer-service skills and proactive approach.
• Solid English verbal and written communication.

Responsibilities

• Oversee FOH service staff to ensure high customer satisfaction.
• Greet guests, escort to tables, and present menus according to standards.
• Know the menu, ingredients, and preparation methods.

Skills

Customer service

Hospitality experience

English communication

Job description

Job Responsibilities

Overseeing the FOH service staff to ensure a high level of customer satisfaction.

• Ushering the guests warmly upon arrival and escorting them to their tables with the menus.
• Serve food and beverages to guests according to established fine-dining service standards in a timely-manner.
• Be knowledgeable about the menu, including ingredients and preparation methods.
• Anticipate and fulfil customer needs, such as refilling water glasses or providing additional utensils.
• Present and explain the bill to customers, as well as process payments accurately and efficiently.
• Address customer concerns and complaints in a timely and professional manner.
• Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
• Carry out any ad-hoc duties as assigned.

Job Requirements

• Best with working experience in a restaurant, hospitality management and/or other related fields.
• Customer-oriented and proactive
• Familiarity with health and safety regulations and food safety standards.
• Effective verbal and written communication skills in English will be an added advantage.