Service Crew

Gentle Giant Ventures; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Gentle Giant Ventures in Singapore is seeking a front-of-house team member for in-person service at Tampines/Raffles. You will greet guests, seat them, take orders, and oversee the service crew to ensure accuracy and speed.

The role emphasizes cleanliness, food safety, mentoring new staff, and handling cash with end-of-day reconciliation. Weekend shifts and a fast-paced environment are expected.

Qualifications

• 1–2 years of F&B service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work shifts, weekends and public holidays.
• Basic knowledge of food hygiene and safety practices.

Responsibilities

• Greet customers, seat and take orders.
• Oversee service crew to ensure accurate, prompt delivery of orders.
• Maintain high standards of customer service and satisfaction.
• Assist in opening and closing duties.
• Ensure cleanliness and food safety standards are upheld at all times.
• Mentor junior staff and new hires on service procedures.
• Handle cash register and end-of-day reconciliation.

Skills

Interpersonal skills

Communication skills

Work under pressure

Fast-paced environment

Shift work

Weekend and public holiday avail.

Food hygiene knowledge

Job description

Job Description:

Key Responsibilities:

• Greet customers warmly and assist with seating and ordering.
• Handle feedback or complaints tactfully and escape when necessary.
• Maintain high standards of customer service and ensure satisfaction.
• Assist in daily opening and closing duties.
• Oversee the service crew to ensure orders are delivered accurately and promptly.
• Ensure cleanliness, food safety, and hygiene standards are upheld at all times.
• Guide and mentor junior staff and new hires on service procedures.
• Lead by example during peak hours and take charge of the dining area when needed.
• Help with scheduling, shift handovers, and basic reporting when assigned.
• Manage cash register, process orders accurately, and handle payment transactions.
• Perform end-of-day reconciliation when required.
• Monitor stock levels of service items (cutlery, napkins, condiments, etc.).
• Assist with restocking and report shortages to management.

Job Requirements:

• Minimum 1–2 years of F&B service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Willingness to work shifts, weekends, and public holidays.
• Basic knowledge of food hygiene and safety practices.

Job Type: Full-time

Work Location: In person at Tampines/ Raffles