Service Crew

TEAMEET PTE. LTD.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Staff meals

Staff discounts

Annual leave and medical benefits

Training and career development

Promotion opportunities

Job summary

TEAMEET PTE. LTD. in Singapore is seeking a Crew (Service Associate) to deliver excellent customer service and help run daily restaurant operations. You will greet guests, explain menu items, take orders, and process payments while maintaining a welcoming atmosphere.

You will also assist in food preparation, uphold hygiene standards, support inventory, and train to enhance product knowledge and service skills within a collaborative team.

Qualifications

• Previous experience in F&B or customer service is an advantage.
• Friendly, positive, and service-oriented attitude.
• Good communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Physically fit and able to stand for extended periods.

Responsibilities

• Welcome customers warmly and provide attentive service.
• Introduce the menu, make recommendations, take orders, and process payments.
• Serve food and beverages promptly and professionally.
• Maintain cleanliness of dining areas, kitchen, and service stations.
• Assist with opening and closing duties and inventory checks.
• Prepare beverages and simple food according to SOPs.
• Monitor stock levels and report shortages; assist with deliveries.
• Attend training sessions and continuously improve product knowledge and service skills.
• Work closely with supervisors and teammates to ensure smooth operations.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Job description

Crew (Service Associate)

Job Summary

The Crew (Service Associate) is responsible for delivering excellent customer service and ensuring smooth daily restaurant operations. As the first point of contact for guests, the Crew creates a welcoming dining experience by providing attentive service, maintaining cleanliness, preparing food and beverages, and supporting overall outlet operations while upholding the company's service standards.

Key Responsibilities

Customer Service

• Welcome and greet customers warmly.
• Introduce the menu and recommend food and beverage selections.
• Take customer orders accurately and process payments.
• Serve food and beverages promptly and professionally.
• Handle customer enquiries and resolve basic complaints courteously.

Outlet Operations

• Prepare beverages and simple food according to standard operating procedures (SOPs).
• Maintain cleanliness of dining areas, private rooms, kitchen, and service stations.
• Replenish ingredients, beverages, and packaging supplies.
• Assist with opening and closing duties.

Food Safety & Hygiene

• Follow food safety, hygiene, and sanitation standards.
• Ensure all food is prepared and stored according to company procedures.
• Maintain personal hygiene and a clean working environment.

Teamwork

• Work closely with supervisors and team members to ensure smooth daily operations.
• Support colleagues during peak operating hours.
• Attend training sessions and continuously improve product knowledge and service skills.

Inventory Support

• Monitor stock levels and report shortages.
• Assist in receiving and storing deliveries properly.
• Minimise product wastage through proper handling and storage.

Requirements

• Previous experience in F&B or customer service is an advantage.
• Friendly, positive, and service-oriented attitude.
• Good communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Physically fit and able to stand for extended periods.

Benefits

• Performance incentives
• Staff meals
• Staff discounts
• Annual leave and medical benefits
• Training and career development opportunities
• Opportunities for promotion to Senior Crew, Supervisor, and Store Manager