Service Crew

FORTUNA TERRAZZA PTE. LTD.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Fortuna Terrazza PTE. LTD. in Singapore is seeking a friendly service crew member to greet guests, escort them to tables, and share information about specials or the menu.

You will take accurate food and beverage orders, answer questions, make recommendations, and ensure orders are delivered promptly.

Additionally, you will maintain a clean, organized workspace, handle payments, support basic food preparation when needed, and check guest satisfaction to ensure a positive dining experience.

Qualifications

• Front-of-house experience in a fast-paced restaurant.
• Excellent communication and interpersonal skills.
• Ability to upsell and recommend menu items.

Responsibilities

• Greet guests and escort to tables.
• Provide information about specials and menu items.
• Take accurate orders and answer guest questions.
• Ensure timely delivery of orders.
• Handle payments accurately.
• Maintain cleanliness and organize work area.
• Assist with basic food preparation as needed.
• Check guest satisfaction and address concerns.

Skills

Customer service

Communication

Teamwork

Attention to detail

Menu knowledge

Job description

Key Responsibilities

Customer Interaction: Greet customers warmly, escort them to tables, and provide information about specials or menu items.
Order Taking: Accurately take food and beverage orders, answer questions about the menu, and make recommendations.
Service and Delivery: Serve food and beverages to customers and ensure orders are delivered promptly. Payment Processing: Handle customer payments and process them accurately.
Order Accuracy & Repeat Orders: Repeat orders back to customers to ensure accuracy before completing them.
Guest Satisfaction: Check with customers to ensure their meal was satisfactory and address any concerns.
Cleanliness & Organization: Maintain a clean and organized work and customer area by clearing tables, sweeping floors, and wiping surfaces.
Food Preparation (as needed): Assist with basic food preparation tasks and cooking to fill orders, following standard operating procedures (SOP).

Essential Skills

• Customer service: A friendly, positive attitude and strong interpersonal skills.
• Communication: Ability to communicate effectively with customers and team members.
• Teamwork: Ability to work well in a fast-paced environment.
• Attention to detail: For accuracy in orders and maintaining cleanliness standards.
• Knowledge of menus: Familiarity with food and beverage items to provide recommendations.