Service Coordinator | 5 Days | Loyang | Transport Provided

MTC Consulting Pte. Ltd.; Singapore; On-site; SGD 2,700 - 4,500; Full time

Benefits offered by this job

Bonus

Annual Leave 16 days

Company transport

Job summary

MTC Consulting Pte. Ltd. is seeking a Service Coordinator to manage customer inquiries, quotations, and job orders while coordinating with engineers and subcontractors to ensure timely service delivery.

The role involves maintaining records, providing progress updates to the service management team, and identifying improvement opportunities to enhance customer satisfaction and service quality.

Responsibilities

• Attend to customers' inquiries and complaints via phone, email, and fax, ensuring timely actions are taken.
• Prepare quotations/charges for customers and process Job Orders (JOP).
• Schedule and prioritize service requests from customers.
• Coordinate with field service engineers, sub-contractors, customers, and authorities to complete services within agreed timelines.
• Maintain service history and follow up with customers to confirm satisfaction.
• Keep accurate service records and upload reports and feedback to the system.
• Provide regular updates and reports to the Service Manager or Lead Coordinator.
• Identify recurring issues and suggest process improvements to enhance service quality.
• Identify opportunities for additional services and equipment upgrades based on customer needs.
• Support audits and provide documentation as required.
• Prepare service requests and shipping forms for vendors/sub-contractors.
• Coordinate reservations and bookings of air tickets.
• Prepare materials for subcontractors or technicians and raise purchase requisitions for parts.
• Ensure all schedule records and documents are well organized.
• Coordinate project and service schedules for all personnel.
• Handle warranty claims for Furuno and non-Furuno equipment.

Job description

Service Coordinator

• Salary: Up to $4,500.00, depends on experience.

• Location: Loyang Lane

• Work Details: Monday to Friday, 9am to 6pm.

• Benefits: Bonus, depends on performances. AL 16 Days. Company transport pick up at Seng Kang/Punggol/Pasir Ris/Tampines.

Job Responsibilities:

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.

• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).

• Schedule and prioritize service request from customers.

• Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.

• Keep and track service history and follow up with customer account to confirm satisfaction.

• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.

• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.

• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.

• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.

• Ensure high level of customer satisfaction through proactive service planning and communication.

• Support customer audits, inspections and provide supporting document when necessary.

• Prepare service request form / purchase order for vendors / sub-contractors.

• Prepare shipping form for delivery of items.

• Reservations and bookings of air tickets.

• Prepare and draw materials / parts for subcontractor or Technician / Engineer.

• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.

• Ensure all work schedule records, filing systems and documentations are kept in order.

• Coordinate and maintain schedules for projects and service works for all the service personnel.

• Handle all Furuno / Non-Furuno equipment warranty claims.

EA Reg. No: R22105614 | Chua Pei Jie

EA Lic. No: 15C7752