Service Coordinator #78925

ANRADUS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading heavy equipment firm in Singapore is seeking a Service Coordinator to manage service operations and ensure customer satisfaction. The successful candidate will have 3-5 years of experience in service operations, preferably in heavy equipment. This permanent role offers a competitive salary package, including a variable bonus and requires effective communication and coordination skills.

Qualifications

• 3 - 5 years of experience in service operations coordination.
• Experience with heavy equipment is an advantage.
• Good understanding of business objectives in service operations.

Responsibilities

• Work closely with the business team and customers.
• Coordinate workflows for timely delivery of equipment.
• Resolve on-site issues and maintain service quality.

Skills

Service operations coordination

Customer satisfaction management

Communication skills

Job description

Overview

Industry/ Organization Type: Heavy Equipment

Position Title: Service Coordinator

Working Location: Tuas

Working Hours: 5 days (Mon - Fri, 8.00am – 5.30pm)

Salary Package: Basic salary up to $3,000 + Variable Bonus

Duration: Permanent Role

Key Responsibilities

• Work closely with the business team, distributors/end customers, and internal teams to ensure timely delivery of equipment.
• Coordinate workflows and information so heavy equipment and delivery details reach customers on time.
• Oversee daily service operations, resolve on-site issues, and maintain service quality and customer satisfaction.
• Liaise with existing customers and handle their enquiries and feedback.
• Work with engineers and mechanics to follow up on service calls and job deliveries.
• Coordinate daily internal operations and movements.
• Continue liaising with existing customers, managing their enquiries and feedback.
• Be responsible, committed, and able to meet deadlines.
• Build strong relationships with management, the team, and customers.

Qualifications

• 3 – 5 years of experience in service operations coordination
• Experience with heavy equipment (e.g., reach stackers, crawler cranes, excavators, trucks, forklifts) is an advantage.
• Good understanding of business objectives in service operations.
• Able to deliver high service standards by balancing resources, prioritizing service requests, and managing customer satisfaction/returns.

Apply

Kindly apply through any of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #78925 in the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131