Service Coordinator

BELIFT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BELIFT PTE. LTD. in Singapore seeks a proactive Service Coordinator to schedule and support service and maintenance operations, track progress, and prepare essential documentation.

You will collaborate with technicians, leads, and internal teams to ensure timely delivery and accurate records. The ideal candidate has an ITE certificate or diploma, at least 5 years in the lift industry with supervisory experience, and strong MS Office skills to manage quotations, DOs, and service reports

Qualifications

• ITE Certificate or Diploma in Business Admin, Engineering, Operations, Logistics or related field.
• Minimum 5 years of lift industry experience with 2–3 years in a supervisory/managerial role.
• Proficient in MS Office (Excel/Word/Outlook) for service docs and reporting.
• Strong follow-up and organizational skills to manage multiple cases and deadlines.
• Ability to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Coordinate daily and monthly service and maintenance schedules for timely execution.
• Arrange service appointments with customers, technicians, leads, and internal teams.
• Monitor outstanding cases and ensure resolution and progress updates.
• Track parts deliveries, repairs, and servicing progress for status accuracy.
• Prepare quotations, DOs, service reports, and related service documentation.
• Maintain records of equipment and activities for compliance and reference.
• Provide administrative support to Service and Operations teams to improve workflow.
• Handle customer follow-ups and assist in resolving service issues.
• Coordinate with Maintenance, Operations, Service and other departments for timely delivery.
• Assist with technical support requests and perform ad-hoc duties as assigned.

Skills

Organizational skills

Time management

Communication

Teamwork

Problem solving

Education

ITE Certificate / Diploma

Diploma in Business Admin / Eng / Logistics

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Job Summary

Coordinate and support service and maintenance operations by scheduling appointments, tracking service progress, preparing documentation, and collaborating with teams to ensure timely and effective service delivery.

Responsibilities

• Coordinate daily and monthly service and maintenance schedules to ensure timely execution
• Arrange service appointments with customers, Technicians, Service Leads, and internal teams to facilitate smooth operations
• Monitor and follow up on outstanding service and maintenance cases to ensure resolution
• Track parts and equipment deliveries, repairs, replacements, and servicing progress for accurate status updates
• Prepare service quotations, Job Completion Delivery Orders (DOs), service reports, and related documentation to support service processes
• Maintain accurate records of equipment, service, and maintenance activities for compliance and reference
• Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency
• Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction
• Coordinate with Maintenance, Operations, Service, and other departments to ensure timely service delivery and collaboration
• Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs

Required competencies and certifications

• Minimum ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics, or a related discipline
• Minimum 5 years of relevant experience in Lift industry, with at least 2–3 years in a supervisory or managerial capacity.
• Proficient in Microsoft Office, especially Excel, Word, and Outlook, to prepare and manage service documentation effectively
• Strong follow-up and organizational skills, with the ability to manage multiple service cases and deadlines.
• Good administrative and documentation skills, including preparation of quotations, service reports, Delivery Orders (DOs), and job completion documents.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to prioritize tasks, meet deadlines, and handle urgent or ad-hoc service requests.
• Basic understanding of equipment servicing, maintenance, or technical support is an advantage