Service Account Executive (Warehouse Automation)

Private Advertiser; Singapore; On-site; SGD 52,000 - 90,000; Full time

Job summary

Private Advertiser is seeking an Account Manager to manage and grow existing customer accounts in the service sales domain from Singapore. You will identify opportunities within accounts for maintenance, repairs, upgrades, and renewals, while maintaining strong relationships and delivering tailored service solutions.

The role requires negotiating proposals, preparing quotations, and collaborating with internal teams to monitor performance, margins, and profitability against targets.

Qualifications

• Minimum 3 years of experience in account management, service sales, or related field.
• Experience in industrial equipment or related industries is advantageous.
• Strong financial and commercial acumen with pricing and margins understanding.

Responsibilities

• Manage and develop existing customer accounts to achieve service sales and profitability targets.
• Identify additional business opportunities within existing accounts, including maintenance services, repairs, upgrades, and contract renewals.
• Build and maintain strong customer relationships through regular engagement and follow-up.
• Understand customer requirements and recommend suitable service solutions.
• Prepare quotations, commercial proposals, and negotiate pricing and contract terms.
• Monitor sales performance, order intake, and profitability against targets.

Skills

Account management

Service sales

Negotiation

Stakeholder management

Education

Diploma/Degree in Engineering, Business or SCM

Tools

CRM systems

MS Excel

Job description

Responsibilities

• Manage and develop existing customer accounts to achieve service sales and profitability targets.
• Identify additional business opportunities within existing accounts, including maintenance services, repairs, upgrades, and contract renewals.
• Build and maintain strong customer relationships through regular engagement and follow-up.
• Understand customer requirements and recommend suitable service solutions.
• Prepare quotations, commercial proposals, and negotiate pricing and contract terms.
• Monitor sales performance, order intake, and profitability against business targets.

Commercial & Contract Management

• Manage service agreements, maintenance contracts, and contract renewals.
• Evaluate pricing, costs, and profit margins to ensure commercially viable service proposals.
• Work closely with internal teams to develop competitive technical and commercial solutions.
• Monitor contract performance and identify opportunities to improve revenue and profitability.
• Coordinate billing and invoicing for chargeable service activities.

Customer & Service Coordination

• Act as the main point of contact for assigned customer accounts.
• Coordinate with engineering, technical, and service teams to address customer requirements.
• Handle customer enquiries, feedback, and service-related concerns.
• Follow up on service delivery and customer satisfaction.
• Maintain accurate customer records, sales forecasts, and opportunities through CRM systems.

Requirements

• Diploma or Degree in Engineering, Business, Supply Chain Management, or a related discipline.
• Minimum 3 years of experience in account management, service sales, technical sales, or a related field.
• Experience in industrial equipment, warehouse automation, material handling, or related industries will be an advantage.
• Proven ability to manage existing customer relationships and develop additional sales opportunities.
• Strong financial and commercial acumen, with a good understanding of pricing, cost structures, profit margins, and business profitability.
• Experience in service contracts, maintenance agreements, or contract renewals will be an advantage.
• Good negotiation, communication, and stakeholder management skills.
• Customer-focused with strong problem-solving abilities.
• Self-motivated, organised, and results-driven.
• Able to work independently and collaborate effectively with internal teams.