Windows L3 Engineer

NTT Data Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading IT services provider based in Singapore is seeking a seasoned professional with over 10 years of experience in Windows Server and Desktop operations. The ideal candidate will have a strong understanding of service level agreements and cloud management, as well as experience with ITSM processes. This role involves rotational on-call support and significant collaboration with various teams. Industry certifications such as MCSE and ITIL are highly desirable. Fluency in business English is essential.

Qualifications

• Minimum 10 years of hands-on experience in Windows Server operations.
• Strong understanding of SLAs, RTO, and RPO.
• Experience with infrastructure monitoring tools for proactive issue resolution.
• Deep expertise in Windows Server including installation and troubleshooting.
• Adept in virtualization knowledge for resource optimization.

Responsibilities

• Participate in rotational on-call support for critical incident response.
• Work independently and collaborate with various stakeholders.
• Utilize cloud platforms for hybrid infrastructure management.

Skills

Windows Server operations

Infrastructure monitoring tools

ITSM processes

Problem-solving skills

Fluent business English

Education

Industry certifications (e.g., MCSE: Core Infrastructure, MCSA)

Tools

SolarWinds

ServiceNow

VMware vSphere

Job description

• Minimum 10 years of hands-on experience in Windows Server and Desktop operations, with at least 8 years in an enterprise-level environment (1,000+ servers, multi-site/multi-domain setups).
• Willingness to participate in rotational on-call support (including nights/weekends) for critical incident response and maintenance activities.
• Strong understanding of Service Level Agreements (SLAs), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) in an enterprise IT environment.
• Hands-on experience with infrastructure monitoring tools (e.g., SolarWinds, PRTG) for performance tracking and proactive issue resolution.
• Proven ability to work in multicultural, geographically dispersed teams (APAC experience preferred).
• Intermediate-level knowledge of ITSM processes (Incident, Change, Problem, and Service Request Management) and experience with ITSM tools (e.g., ServiceNow)
• Must be able to work independently and in collaboration with various stakeholders as part of an APAC team e.g. DCS-related planning and implementation, security teams, service management teams, application teams, country IT teams and others
• Fluent business English (written and spoken) for technical documentation, stakeholder communication, and incident reporting.
• Deep expertise in Windows Server (2016, 2019, 2022), including installation, configuration, hardening, patching, and troubleshooting in large-scale environments.
• Adept in virtualization knowledge (VMware vSphere, Nutanix AHV) for resource optimization, clustering, and high-availability configurations.
• Working knowledge of cloud platforms (Azure/AWS) for hybrid infrastructure management (IaaS)
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues under pressure.
• Industry certifications (e.g., MCSE: Core Infrastructure, MCSA, Microsoft Certified: Azure Administrator, VMware VCP, ITIL v4) are highly desirable