Senior Windows & Cloud Operations Engineer

Lenovo; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Lenovo Singapore is seeking a Level 2 Windows Support Engineer to maintain and support Windows workloads on AWS, with 5+ years of hands-on Wintel experience and 2+ years AWS exposure. You will manage AD, DNS, GPO, WSUS, and perform patch cycles, with familiarity in CIS hardening and EDR platforms like Trend Micro Vision One.

The role requires strong PowerShell scripting, ITIL practices, and collaboration with InfoSec for remediation and audits. On-site Singapore, with potential on-call rotations.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related discipline.
• 5+ years of hands-on Wintel administration and support.
• 2+ years of hands-on AWS experience supporting Windows workloads.
• Experience with IAM roles, security groups, S3 access policies, and CloudWatch alarms/logs.
• Exposure to CIS Benchmarks, SCAP frameworks, and security hardening.
• Familiarity with Trend Micro Vision One, Qualys/Tenable, AWS Config, and AWS Systems Manager.
• PowerShell scripting proficiency for automation.
• Knowledge of backup and recovery strategies for Windows servers in cloud.
• Understanding of ITIL practices and ticketing systems.

Responsibilities

• Provide L2 operational support for Windows Server in on-prem and AWS environments.
• Manage AD, DNS, DHCP, GPO, WSUS, and Windows clustering.
• Resolve incidents and service requests via ITSM platforms (ServiceNow, Jira).
• Perform patch management and coordinate patch cycles using WSUS/SCCM/AWS Systems Manager.
• Support AWS services: EC2, S3, IAM, EBS, CloudWatch, SSM.
• Implement IAM permissions using IAM Access Analyzer and least privilege model.
• Remediate CIS Hardening findings and compliance gaps.
• Coordinate VMS remediation and Cloudscape recommendations with InfoSec.
• Work with Trend Micro Vision One for threat detection and remediation.
• Assist in automation via PowerShell, AWS CLI, and SSM Documents.
• Create and maintain technical docs and SOPs.

Skills

Wintel administration

AWS cloud experience

Incident triage

PowerShell scripting

ITIL practices

On-call rotations

Education

Diploma or Degree in IT/CS

Tools

AWS Systems Manager

IAM Analyzer

Trend Micro Vision One

Qualys/Tenable

SCCM

WSUS

AWS CLI

IAM permissions

Job description

Lenovo Singapore is seeking a Level 2 Windows Support Engineer to maintain and support Windows workloads on AWS, with 5+ years of hands-on Wintel experience and 2+ years AWS exposure. You will manage AD, DNS, GPO, WSUS, and perform patch cycles, with familiarity in CIS hardening and EDR platforms like Trend Micro Vision One.

The role requires strong PowerShell scripting, ITIL practices, and collaboration with InfoSec for remediation and audits. On-site Singapore, with potential on-call rotations.