Senior VIP IT Support Engineer - Level 2

Mantu; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Amaris Consulting is seeking a highly motivated Senior IT Support Engineer to deliver Level 2 end-user support and ensure smooth operation of workplace IT services in a fast-paced environment.

The role emphasizes VIP user support, incident management, and collaboration with Service Desk, infrastructure teams, vendors, and business stakeholders. Strong troubleshooting, communication, and independent working skills are essential.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 7 years of experience in IT Support, Desktop Support, EUC, or Service Desk environments.
• Proven experience providing VIP or Executive Support in a corporate environment.

Responsibilities

• Provide Level 2 technical support for end users and service requests within agreed SLAs.
• Manage and maintain ticket updates throughout the incident lifecycle to ensure timely communication and resolution.
• Escalate unresolved incidents and service requests to appropriate teams within defined timelines.
• Deliver high-quality support to VIP users, ensuring prompt response and resolution of technical issues.
• Coordinate issue resolution with clients, internal IT teams and third-party vendors.
• Perform PC staging, deployment, configuration, and installation for new and existing users.
• Execute IMAC requests for workplace IT equipment and services.
• Conduct hardware and software maintenance, troubleshooting, and support for desktops and peripherals.
• Coordinate hardware repair and replacement with Service Desk and external vendors.
• Provide support for conference rooms, meetings, and events to ensure seamless technology operations.
• Support Connected Backup clients and assist users with backup-related issues.
• Provide local network support and collaborate with centralized network teams as needed.
• Assist server and infrastructure teams during planned maintenance and local support needs.
• Contribute to continuous improvement initiatives to enhance service quality and user satisfaction.

Skills

Level 2 support

VIP support

Windows support

Desktop support

Ticketing systems

Incident management

PC deployment

IMAC

Network troubleshooting

Conference room tech

Vendor coordination

Customer service

End User Computing

Education

Bachelor's degree in IT/CS/Engineering

Job description

Amaris Consulting is seeking a highly motivated Senior IT Support Engineer to deliver Level 2 end-user support and ensure smooth operation of workplace IT services in a fast-paced environment.

The role emphasizes VIP user support, incident management, and collaboration with Service Desk, infrastructure teams, vendors, and business stakeholders. Strong troubleshooting, communication, and independent working skills are essential.