IT Support Engineer (Senior)

INNERGY CONSULTING PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

INNERGY CONSULTING PTE. LTD. seeks a Senior IT Support Engineer to join the regional IT infrastructure team. You will be the first point of contact for users across global offices, providing 24x7 support, onsite or remote, and guiding the service desk.

The role requires strong IT skills in Microsoft 365, Azure, networking and UC, plus experience with IT service desk tools and ITIL practices. You will participate in DR drills and vendor coordination.

Qualifications

• Diploma or Bachelor degree in IT/Computing.
• Experience with Microsoft 365 products, Azure Cloud, Networking and UC.
• Familiar with IT service desk systems such as Fresh Service, Service Now.
• Certifications like M365 Administrator, MCSA, MCSE, CCNA or ITIL Foundation are advantageous.
• Good troubleshooting skills across desktop, server, cloud, networking and security.

Responsibilities

• Manage daily operations of the IT service desk, guiding the team and coordinating with stakeholders.
• Support laptops, mobile devices, Microsoft 365 applications, printers and business apps onsite or remotely.
• Monitor system performance and identify improvement opportunities.
• Administer Windows Server, Azure, SQL Server and related infrastructure.
• Perform patching, upgrades and backup administration; assist with DR drills.
• Support VAPT, IT audits and disaster recovery exercises with vendors.
• Coordinate IT procurement and manage IT assets and inventory.
• Ensure SLA compliance and provide escalation support as needed.
• Mentor junior IT staff and share knowledge across teams.

Skills

IT service desk leadership

Troubleshooting skills

Communication

Education

Bachelor's degree in IT/Computing

Diploma in IT/Computing

Tools

FreshService

ServiceNow

Microsoft 365

Microsoft Azure

SQL Server

Job description

We are looking for an experienced Senior IT Support Engineer to join the regional IT infrastructure team for one of our global logistics clients. The Senior IT Support Engineer will be a part of the global IT Department as the first point of contact for users for any IT issues. This position is a member of the IT Services desk team providing 24x7 technical support to all the global offices and affiliates.

Key Responsibilities

• Manage daily operations of the IT service desk, guiding the service desk team, representing the team to other stakeholders.
• Support laptops, mobile devices, Microsoft 365 applications, printers, and business applications onsite or remotely.
• Monitor IT system performance and proactively identify opportunities for improvement.
• Administer and maintain Microsoft Windows Server, Microsoft Azure, Microsoft SQL Server, and related infrastructure.
• Perform server maintenance, patching, upgrades, and backup administration.
• Assist with Vulnerability Assessment & Penetration Test (VAPT), IT audits, and disaster recovery exercises with vendors.
• Supporting planning and execution of annual IT DR drills.
• Investigate and resolve infrastructure and system issues, providing escalation support where required.
• Coordinate with vendors and support IT procurement activities.
• Manage IT assets and maintain accurate inventory records.
• Monitor service desk tickets and ensure compliance to SLA.
• Provide guidance and knowledge sharing to junior IT support engineers and end users.
• Participate in 24x7 standby on rotation for urgent escalation from local and regional offices.

Requirements

• Diploma or Bachelor degree in IT/ Computing or minimum 5 years of relevant IT experience.
• Experienced in Microsoft 365 products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.
• Familiar with IT service desk system such as Fresh Service, Service Now.
• Certifications such as Microsoft 365 Administrator, MCSA, MCSE, CCNA, or ITIL Foundation will be advantageous.
• Good troubleshooting skills across desktop, server, cloud, networking, and security technologies.
• Experienced in Service Level Agreements and IT desk deliverables.
• Good communication and interpersonal skills.
• Proactive self-motivated, and eager to learn.
• Good team player to effectively work with diverse teams.

We regret that only shortlisted candidates will be notified. Thank you for your understanding!