Level 2 IT Support Engineer – Infrastructure & Operations

NIVABIZ PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NIVABIZ PTE. LTD. in Singapore – West seeks a Level 2 IT Support Engineer to administer and maintain enterprise servers, networks, virtualization, and IT infrastructure.

You will provide Level 2 technical support, monitor critical systems, and support warehouse and business applications, collaborating with Level 1 staff. You will work on HA environments, DR planning, and participate in infrastructure projects while ensuring system availability and incident resolution.

Qualifications

• Degree or higher in computer science, IT, or related field.
• 1.5+ years of relevant Level 2 IT support or similar experience.
• Hands-on experience with AIX, Linux/Red Hat, Windows Server.
• Experience with VMware/vCenter and Veeam backups.
• Knowledge of server virtualization and basic networking concepts.

Responsibilities

• Provide Level 2 escalation support for complex incidents.
• Administer and operate enterprise servers and related infrastructure.
• Monitor system availability, performance, and health.
• Support HA/DR planning and testing activities.
• Guide Level 1 IT Support Engineers and coordinate with vendors.

Skills

AIX

Linux

Windows Server

VMware

Veeam

Server virtualization

Cloud platforms (GCP)

Network troubleshooting

Education

Degree in Computer Science, Information Technology, Computer Engineering

Tools

VMware

vCenter

Veeam

Job description

Job Overview

The Company is seeking an experienced Level 2 IT Support Engineer to support the administration, maintenance, monitoring, and day-to-day operation of enterprise server, network, virtualization, and IT infrastructure environments.

The successful candidate will provide Level 2 technical support, maintain critical infrastructure systems, support warehouse and business applications, participate in infrastructure projects, and provide guidance to Level 1 IT support personnel.

Key Responsibilities

Server & Systems Administration

• Provide administration and operational support for enterprise servers and related infrastructure.
• Support Warehouse Management Systems (WMS) and other business-critical applications.
• Administer and maintain systems across platforms including AIX, Linux, Red Hat Linux and Windows Server.
• Monitor system availability, capacity, performance, and operational health.
• Review system performance and capacity trends and recommend improvements where required.
• Support High Availability (HA) environments to maintain business-critical system availability.
• Troubleshoot and resolve Level 2 server, system, application, and infrastructure incidents.

Virtualization & Backup

• Administer and support virtualization environments, including VMware and vCenter.
• Support virtual machine provisioning, configuration, monitoring, and troubleshooting.
• Manage and support backup and recovery solutions such as Veeam.
• Develop and maintain procedures for system backup, recovery, monitoring, and troubleshooting.
• Support Disaster Recovery (DR) planning, testing, and operational readiness.

Network Infrastructure Support

• Support enterprise LAN and WAN environments.
• Configure, monitor, and troubleshoot:RoutersNetwork switchesFirewallsWi-Fi controllersWireless access points
• Support network connectivity across offices, operational environments, and data centres.
• Assist with network performance and connectivity troubleshooting.

Infrastructure Planning & Implementation

• Support system sizing and preparation of technical specifications for infrastructure refresh and replacement.
• Perform server and infrastructure installation, setup, configuration, testing, and deployment.
• Support technology refresh and infrastructure upgrade activities.
• Participate in data centre and infrastructure implementation activities.
• Manage or support new IT infrastructure projects from planning through implementation.

Cybersecurity, Compliance & Audit

• Support implementation and maintenance of cybersecurity policies and controls.
• Perform system hardening and support infrastructure security requirements.
• Support IT compliance activities and internal/external IT audits.
• Maintain appropriate system documentation and operational procedures.
• Assist with remediation activities arising from security reviews and audits.

IT Operations & Team Support

• Provide Level 2 escalation support for complex end-user and infrastructure-related incidents.
• Guide and support Level 1 IT Support Engineers where required.
• Work closely with internal IT teams, vendors, and other stakeholders to resolve technical issues.
• Support day-to-day IT operations to maintain system stability and service availability.
• Participate in incident investigation, troubleshooting, and root-cause analysis.
• Perform other IT infrastructure and operational duties as assigned.

Requirements

• Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Minimum 1.5 years of relevant experience as a Level 2 IT Support Engineer, System Engineer, Infrastructure Engineer, or similar role.
• Hands-on experience with one or more of the following:AIXLinux / Red Hat LinuxWindows ServerVMwarevCenterVeeam
• Experience and knowledge in server virtualization.
• Experience supporting server hardware and enterprise IT infrastructure.
• Knowledge of network equipment including routers, switches, firewalls, Wi-Fi controllers, and access points.
• Understanding of system backup, recovery, monitoring, and Disaster Recovery concepts.
• Good troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills.
• Able to work independently while collaborating effectively as part of an IT team.

Preferred Skills

• Knowledge or hands-on exposure to Google Cloud Platform (GCP) will be advantageous.
• Experience supporting Warehouse Management Systems or similar operational applications.
• Experience with High Availability environments.
• Knowledge of cybersecurity, system hardening, IT compliance, and audit requirements.
• Experience supporting data centre infrastructure.
• Experience participating in infrastructure migration, refresh, or implementation projects.

Employment Details

Position: Level 2 IT Support Engineer
Location: Singapore – West
Working Days: Monday to Friday, 5 days per week
Working Hours: 8:15 AM to 5:30 PM
Employment Type: Full-Time / Contract