UX Research & Service Designer

ScienTec Consulting Pte. Ltd.; Singapore; Hybrid; SGD 102,000 - 122,000; Full time

Benefits offered by this job

Hybrid work arrangement

21 days annual leave

Comprehensive medical coverage

Job summary

ScienTec Consulting Pte. Ltd. in Singapore is seeking an experienced Product Designer to drive digitalization projects for Singapore Government agencies, focusing on discovery and strategy.

You will contribute to discovery phases, development direction and user strategy, crafting intuitive, government-ready experiences. The role offers a hybrid work arrangement with a salary up to SGD 10,000 per month plus AWS, plus comprehensive medical coverage and 21 days of leave.

Qualifications

• Minimum 4 years of experience as a product designer.
• Experience conducting workshops and user interviews.
• Proficiency in Figma and design tools.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate user research to understand users' goals, behaviour, and needs.
• Develop user models based on research findings and domain factors.
• Define context scenarios and share stories of ideal user experiences for the team.
• Describe product capabilities and requirements that support users' goals and tasks.
• Design the overall structure, information flows and workflows of the system.
• Test and refine the product through evaluative research to ensure goals are met.
• Create high-fidelity mockups, prototypes and visual assets communicating design direction.
• Develop empathy for people throughout the design process.

Skills

User research

Workshop facilitation

Communication

Tools

Figma

Job description

Opportunity to design intuitive and impactful digital journeys that directly improve life of Singapore residents

Work on end-to-end design processes that build a strong, outcome-driven portfolio

Participate in product discovery phases, development direction and user strategy

Our team is looking for an experienced Product Designer to drive our digitalization projects (focusing discovery) for Singapore Government agencies.

Attractive salary remuneration (up to $10k + AWS) and benefits (up to 21 days leave, comprehensive medical coverage, etc)

Standard working hours (Monday to Friday) - Hybrid working arrangement

Collaborate with a group of passionate and innovative colleagues

Responsibilities:

• Facilitating the user research activities to understand users' goals, behaviour, and needs.
• Develop models of users based on research findings, as well as models for other domain factors.
• Define context scenarios and stories sharing about ideal user experiences that the team wants to achieve.
• Describe product or system capabilities and requirements that support users' goals & tasks, and how successful interactions look.
• Design the overall structure and behaviour of the system, information flows, and workflows.
• Test and refine the product through evaluative research, ensuring the design enables users to meet the goals.
• Create high-fidelity mockups, prototypes, and visual assets that effectively communicate the intended user experience and design direction, considering the unique requirements of government service delivery.
• Develop a sense of empathy for people.

Requirements:

• Possesses at least 4 years of working experience as product designer.
• Capable in conducting workshops and user interviews.
• Skills in design using Figma.
• Excellent written and oral communication skills.