Senior User Systems Support & Training Lead

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Part time

Job summary

Pioneer is seeking a 3-month Executive / Senior Executive (User System Support) to serve as a point of contact for users on research system functionalities and issues, coordinating with IT and vendors on resolutions.

You will help maintain user guides and training materials, assist in training sessions, and support system testing, maintenance, and audit activities. More experienced candidates may handle complex issues and contribute to longer-term fixes.

Qualifications

• Point of contact for users on research system functionalities and issues.
• Maintain and update system documentation and training materials.
• Coordinate with IT and vendors on technical resolutions.
• Assist in testing fixes and system maintenance as needed.

Responsibilities

• Serve as a contact for user queries and guide on system use.
• Maintain user guides and training materials, coordinate trainings.
• Support testing, maintenance, and audit activities for research systems.
• Assist in grant management related activities and cross-functional coordination.

Skills

User support

Troubleshooting

Documentation

Training coordination

Tools

Service portal

Testing tools

Job description

Pioneer is seeking a 3-month Executive / Senior Executive (User System Support) to serve as a point of contact for users on research system functionalities and issues, coordinating with IT and vendors on resolutions.

You will help maintain user guides and training materials, assist in training sessions, and support system testing, maintenance, and audit activities. More experienced candidates may handle complex issues and contribute to longer-term fixes.