Senior Treasury App Support Leader - 24x7 APAC

DIGITAL DISRUPTION TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 110,000 - 180,000

Full time

14 days+

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Job summary

DIGITAL DISRUPTION TECHNOLOGIES PTE. LTD. invites seasoned professionals to lead production treasury application support across banks.

You will supervise L1/L2 engagements, drive quality and governance, and shape the tooling strategy with AppDynamics on APAC-wide teams. The role emphasizes 24x7 coverage, incident/problem/change management, and stakeholder communications to ensure SLA adherence and stable operations across trading platforms such as Murex (preferred) or alternatives like

Qualifications

10-15 years in production treasury application support for banks.
Experience in running governance meetings.
Proven leadership in defining processes and best practices.
Strong background in Support Lead roles and team mentorship.
Experience in SQL, Unix scripting and automating day-to-day tasks.
Experience in automation through AppDynamics.
Experience managing support teams across APAC, including team building and restructuring.
Experience managing teams on 24x7 shifts.
L1 & L2 application technical and functional support experience.
Experience with Murex Treasury platform (preferable) or other trading platforms (Calypso, Orchestrade, Finastra, FIS).

Responsibilities

Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
Bring critical and quality-driven thinking to maintain high-quality standards.
Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
Define a strategy for building tools and accelerators for improved support.
Manage client communications, ensuring alignment with SLAs and service delivery.
Select and coach profiles, fostering a mindset for critical systems support.
Collaborate with technology and business teams to minimize stability issues.
Ensure adherence to Incident, Change, and Problem Management protocols.
Introduce best practices and conduct regular reviews and meetings.