Treasury System Support Analyst (Production Support)

GMP Technologies; Singapore; On-site; SGD 90,000 - 135,000; Full time

Job summary

GMP Technologies (S) Pte Ltd is seeking a Treasury System Support Analyst (Production Support) to provide expert support for treasury and in-house bank applications, oversee daily operations, and manage incidents. The role requires strong knowledge of treasury systems, ITIL processes, and excellent client communication, with on-call duties and potential after-hours involvement.

The successful candidate will mentor junior resources, collaborate with cross-functional teams, and drive continuous

Qualifications

• 5-7 years of production support experience for financial systems.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
• 3+ years of strong knowledge in treasury applications or Capital Markets IT support.
• ITIL certification or strong knowledge of ITIL processes.

Responsibilities

• Provide functional and technical expertise for treasury and in-house bank applications.
• Manage user and IT requests efficiently.
• Oversee daily operations and application monitoring.
• Handle incident and problem management to ensure smooth production support.
• Lead initiatives to explore and implement latest market standards and tools for cost and time efficiency.

Skills

SLA KPI management

Client communication

Escalation management

Risk analysis

Education

Bachelor’s or Master’s in Computer Science / Software Engineering

Tools

ITIL

XML

SQL

PL/SQL

Shell Scripting

MQ Series

Control-M

ITRS Geneos

Job description

Treasury System Support Analyst (Production Support)

Job Openings Treasury System Support Analyst (Production Support)

About the job Treasury System Support Analyst (Production Support)

Responsibilities:

• Provide functional and technical expertise for treasury and in-house bank applications.
• Manage user and IT requests efficiently.
• Oversee daily operations and application monitoring.
• Handle incident and problem management to ensure smooth production support.
• Contribute to continuous improvement and optimization of systems and processes.
• Mentor and collaborate with junior resources and cross-functional teams.
• Lead initiatives to explore and implement latest market standards and tools for cost and time efficiency.
• Support business analysts during deployment phases.
• Participate in post-business hours activities, including on-call duties, weekend interventions, DRP, and release support.

Requirements:

• 5-7 years of experience in production support for financial systems.
• Bachelors or Masters degree in Computer Science, Software Engineering, or related field.
• 3+ years of strong knowledge in treasury applications or Capital Markets IT support.
• ITIL certification or strong knowledge of ITIL processes.
• Familiarity with Capital Markets regulatory rules is a plus.
• Experience with Capital Markets applications (e.g., Summit, Kondor+, Murex, Calypso) is advantageous.
• Skilled in SLA & KPI management, client communication, escalation management, and risk analysis.
• Knowledge of Capital Markets FO/BO environment preferred.
• Proficiency in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Experience with monitoring tools like ITRS Geneos is a plus.
• Proficient in Microsoft Office suite.

Additional info:

• This role is offered on a yearly renewable contract basis.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239