Murex Production Support Lead

LUXOFT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

LUXOFT SINGAPORE PTE. LTD. is seeking a seasoned Production Support Lead to oversee L1/L2 treasury application support across APAC, balancing on-site and offshore resources.

You will drive governance, define processes, and mentor teams to implement automation and best practices for stable operations. The role requires extensive experience in SQL, Unix scripting, and familiarity with trading platforms such as Murex, Calypso, Orchestrade, or FIS.

Qualifications

• 10-15 years in production treasury application support for banks.
• Experience in running governance meetings.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles and team mentorship.
• Experience in SQL, Unix scripting and automating day-to-day tasks.
• Experience in automation through AppDynamics.
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• L1 & L2 application technical and functional support experience.
• Experience with Murex Treasury platform (preferable) or other trading platforms (e.g., Calypso, Orchestrade, Finastra, FIS)

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

Skills

Leadership in production support

L1/L2 support

Governance meetings

Process definition

Team mentorship

SQL

Unix scripting

Automation

Tools

AppDynamics

Murex Treasury

Calypso

Orchestrade

FIS

Job description

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

Requirements

• 10-15 years in production treasury application support for banks.
• Experience in running governance meetings.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles and team mentorship.
• Experience in SQL, Unix scripting and automating day-to-day tasks.
• Experience in automation through AppDynamics.
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• L1 & L2 application technical and functional support experience.
• Experience with Murex Treasury platform (preferable) or other trading platforms (e.g., Calypso, Orchestrade, Finastra, FIS)