Senior Technical Support Engineer DB (Remote Singapore)

ClickHouse; Singapore; Remote; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work

Healthcare

Stock options

Time off

Home office setup

Global gatherings

Job summary

We are growing our support team at ClickHouse, seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. The role involves triaging tickets, community support, and pre- and post-sales activities, working with Go To Market on technical POCs, and suggesting improvements in Support at ClickHouse.

This is a remote position, but candidates must be located in Singapore with availability for 24x7 support across regions including APJ, APAC, and EMEA.

Qualifications

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems.

Responsibilities

• Support users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions based on ClickHouse Cloud and OSS for sharing via documentation, blogs, meetups, webinars, and training.
• Collaborate with global teams to define functionality required by users and customers.
• Mentor and share knowledge with colleagues, users, and customers.

Skills

ClickHouse open-source

ClickHouse Cloud

SQL databases

OLAP

Distributed systems

Tools

Slack

Ticketing system

Video conferencing

Documentation

Job description

We are growing our support team at ClickHouse, seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. The role involves triaging tickets, community support, and pre- and post-sales activities, working with Go To Market on technical POCs, and suggesting improvements in Support at ClickHouse.

This is a remote position, but candidates must be located in Singapore with availability for 24x7 support across regions including APJ, APAC, and EMEA.