Senior Technical Consultant (CRM)

altrocks tech pte. ltd.; Shenton Way; On-site; SGD 120,000 - 180,000; Full time

Job summary

altrocks tech pte. ltd. in Singapore seeks an experienced Dynamics 365 CRM architect/developer to lead the design and delivery of enterprise CRM solutions.

You will architect and develop using CRM SDK, C#, and .NET, with strong on-premise and Online Dynamics 365 knowledge, and provide training and post-implementation support.

Qualifications

• Degree in Computer Science, Engineering or equivalent.
• 6+ years in Dynamics 365 (on-premise and Online).
• 3+ years Power Platform (Power Apps, Power Portal).
• 3+ years AWS or Azure cloud experience.
• Proficient in C# and OO programming.
• Experience with Web services (SOAP/REST) and IIS.
• Experience with TFS and version control.

Responsibilities

• Prepare functional and technical requirements from customer input.
• Present to management for review and implement changes.
• Provide onsite support.
• Architect and develop CRM solutions using CRM SDK, C#, and .NET.
• Guide team and troubleshoot CRM servers.
• Configure modules, test against requirements, deploy.
• Prepare training materials and deliver end-user training.
• Manage project status reports, timelines and budget.
• Provide go-live and post-implementation support.
• Participate in requirements sessions and build prototypes when needed.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs and devise fixes.
• Maintain code quality and version control.
• Validate system performance with test scripts.
• Conduct training to share technical and functional knowledge.
• Manage customer relationships and SLA adherence.

Skills

Dynamics 365 on premise

Dynamics 365 Online

Power Platform

Power Apps

Power Portal

AWS

Azure

C#

Object-oriented programming

Web services (SOAP/REST)

Microsoft IIS

TFS

SDLC – Waterfall

Agile

CRM Dynamics 365

Education

Degree in Computer Science or Engineering or equivalent work experience

Tools

TFS

Microsoft IIS

REST

SOAP

Job description

• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer

• Presenting to management for review, and making changes as required

• Onsite support

Architect and develop custom CRM solutions using CRM SDK, C#, and .Net

Having very good understanding on Mailbox set up and Server Side Synchronization.

Very good exposure to CRM Security Roles and Team setup.

Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.

Provide technical guidance to team members

Testing configuration against final requirements:

• Configure software modules based on requirements to test and deploy

Preparing the training itinerary and materials and delivering training to end users

Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager

• Following guidelines and checklists developed for deployment

• Adhering to timelines

Assisting with the preparation of the project status report, project timeline and project budget

Providing go live and post-implementation support

Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required

Design, build, and maintain efficient, reusable, and reliable code

Ensure the best possible performance, quality, and responsiveness of applications

Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

Maintain code quality and version

Validate system performance by developing and conducting test scripts; completing bug fixes

Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested

Manage customer relationship through answering questions, resolving concerns and issues

Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements:

• Degree in Computer Science or Engineering or equivalent work experience

• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online

• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.

• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.

• Proficient in C#, with a strong understanding of object-oriented programming

• Experienced in Webservice development like SOAP or REST protocol.

• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)

• Proficient in code versioning tools such as TFS (Team Foundation Server)

• Willing to work in implementation and maintenance projects

• Willing to work in Government and Private projects

• Ability to work in both SDLC waterfall and Agile projects