CRM Senior Technical Consultant

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TOSS-EX PR PTE. LTD. is seeking a Technical Consultant to join our team as an implementation specialist and technical developer. You will plan, implement, and support CRM solutions, leveraging your expertise in Dynamics 365, Power Platform, and cloud services to drive project success.

You will architect and develop custom CRM solutions with C#, ensure configuration accuracy, train end users, and provide go-live and post-implementation support while coordinating with the client and project team.

Qualifications

• Degree in Computer Science or Engineering or equivalent work experience.
• Strong knowledge of Dynamics 365 on premise and Dynamics 365 Online.
• Strong knowledge on Power Platform, Power Apps and Power Portal.
• Experience with AWS or Microsoft Azure.
• Proficient in C# with a solid OO programming background.
• Experience in Webservice development (SOAP/REST).
• Proficient in configuring Microsoft IIS.
• Experience with version control (TFS).
• Willing to work in implementation and maintenance projects and in government/private projects.
• Ability to work in both SDLC waterfall and Agile projects.

Responsibilities

• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Provide technical guidance to team members and support to the manager and client.
• Test configurations against final requirements and deploy modules.
• Prepare training itineraries and materials; deliver end-user training.
• Manage go-live activities and post-implementation support.
• Participate in requirements gathering to validate business cases and build prototypes as needed.
• Design, build, and maintain efficient, reusable, and reliable code.
• Identify bottlenecks, troubleshoot, and ensure performance and quality.
• Manage customer relationships, SLA delivery, and project timeline/budget.

Job description

Responsibilities

(Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)

The Technical Consultant position combines the roles of implementation specialist and technical developer in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client. You will have the opportunity to directly impact the success of our projects and the growth of the firm.

Duties will include but are never limited to:

• Primarily responsible for requirements gathering including:
  • Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer
  • Presenting to management for review, and making changes as required
  • Onsite support
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members
• Testing configuration against final requirements:
  • Configure software modules based on requirements to test and deploy
• Preparing the training itinerary and materials and delivering training to end users
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager:
  • Following guidelines and checklists developed for deployment
  • Adhering to timelines
• Assisting with the preparation of the project status report, project timeline and project budget
• Providing go live and post-implementation support
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Maintain code quality and version
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested
• Manage customer relationship through answering questions, resolving concerns and issues
• Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

• Degree in Computer Science or Engineering or equivalent work experience
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)
• Proficient in code versioning tools such as TFS (Team Foundation Server)
• Willing to work in implementation and maintenance projects
• Willing to work in Government and Private projects
• Ability to work in both SDLC waterfall and Agile projects