CRM Senior Technical Consultant

jobline resources pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The role is a Dynamics 365 focused CRM developer based in Singapore, responsible for gathering requirements, designing and implementing CRM solutions, and providing on-site support. You will work with a range of technologies including C#, .NET, CRM SDK, and Power Platform, with exposure to AWS or Azure cloud services.

Strong knowledge of security roles, server synchronization, and deployment procedures is essential.

Qualifications

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online.
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming.
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS.
• Proficient in code versioning tools such as TFS.
• Willing to work in implementation and maintenance projects.
• Ability to work in both SDLC waterfall and Agile projects.

Responsibilities

• Primarily responsible for requirements gathering including: preparing functional and technical requirements specification based on user requirements gathering sessions and input from the customer.
• Presenting to management for review, and making changes as required.
• Onsite support.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Managing mailbox setup and Server Side Synchronization.
• CRM security roles and team setup; troubleshooting CRM servers.
• Provide technical guidance to team members.
• Preparing training itinerary and delivering training to end users.
• Executing cutover procedures at MS Dynamics CRM deployment as identified.
• Follow deployment guidelines, checklists and timelines.
• Assisting with project status reports, timelines and budgets.
• Providing go-live and post-implementation support.
• Participate in requirements gathering to validate business cases and document objectives; build prototypes if required.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure performance, quality, and responsiveness; identify bottlenecks and bugs and devise solutions.
• Maintain code quality and versioning.
• Validate system performance with test scripts and bug fixes.
• Conduct training programs to share technical and functional knowledge.
• Manage customer relationships and SLA adherence; ensure service delivery as per SLA.

Skills

Microsoft Dynamics 365

Power Platform

C# / .NET

SOAP/REST Web services

IIS configuration

TFS

AWS or Azure

SDLC: Waterfall & Agile

CRM Security Roles & Team setup

Education

Degree in Computer Science or Engineering

Tools

Power Apps

Power Portal

Job description

Responsibilities

• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer
• Presenting to management for review, and making changes as required
• Onsite support
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members
• Preparing the training itinerary and materials and delivering training to end users
• Executing cutover procedures at MS Dynamics CRM deployment as identified
• Following guidelines and checklists developed for deployment
• Adhering to timelines
• Assisting with the preparation of the project status report, project timeline and project budget
• Providing go live and post-implementation support
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Maintain code quality and version
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested
• Manage customer relationship through answering questions, resolving concerns and issues
• Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

• Degree in Computer Science or Engineering or equivalent work experience
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)
• Proficient in code versioning tools such as TFS (Team Foundation Server)
• Willing to work in implementation and maintenance projects
• Ability to work in both SDLC waterfall and Agile projects

Licence no: 12C6060