Senior Technical Consultant (CRM)

ALTROCKS TECH PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ALTROCKS TECH PTE. LTD. seeks an experienced CRM/solutions architect to design, implement, and support Dynamics 365-based solutions. You will gather requirements, propose architecture, and deliver robust CRM apps using C#, .NET, and the CRM SDK.

You will lead technical guidance, work across SDLC models, and ensure successful go-lives with post-implementation support. Experience with Power Platform and cloud services is essential.

Qualifications

• Degree in Computer Science or Engineering or equivalent work experience.
• 6+ years relevant experience with Dynamics 365 on premise and Online.
• 3+ years Power Platform, Power Apps and Power Portal.
• 3+ years AWS or Microsoft Azure.
• Proficient in C#, with strong OO programming.
• Experience with SOAP/REST web services.
• Proficient in setting up and configuring IIS.
• Willing to work in SDLC waterfall and Agile projects.
• Willing to work on Government and Private projects.

Responsibilities

• Prepare functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer.
• Presenting to management for review, and making changes as required.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Provide technical guidance to team members.
• Testing configuration against final requirements: configure software modules to test and deploy.
• Preparing training itinerary and materials and delivering training to end users.
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager.
• Managing customer relationship through answering questions, resolving concerns and issues.
• Manage service delivery as per the SLA with the customers.
• Participate in requirements gathering sessions to validate business cases and document objectives.

Skills

C#/.NET

CRM Dynamics 365

RESTful services

Agile projects

Team mentoring

Performance optimization

Education

Degree in CS/Engineering

Tools

Power Platform

IIS

TFS

Job description

Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer. Presenting to management for review, and making changes as required.

Onsite support

• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members
• Testing configuration against final requirements: Configure software modules based on requirements to test and deploy
• Preparing the training itinerary and materials and delivering training to end users
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager Following guidelines and checklists developed for deployment
• Adhering to timelines
• Assisting with the preparation of the project status report, project timeline and project budget
• Providing go live and post-implementation support
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Maintain code quality and version
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested
• Manage customer relationship through answering questions, resolving concerns and issues
• Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

• Degree in Computer Science or Engineering or equivalent work experience
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)
• Proficient in code versioning tools such as TFS (Team Foundation Server)
• Willing to work in implementation and maintenance projects
• Willing to work in Government and Private projects
• Ability to work in both SDLC waterfall and Agile projects