CRM Senior Technical Consultant (Ref 26173)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

JOBLINE RESOURCES PTE. LTD. is seeking an experienced Dynamics 365 CRM developer for Singapore-based implementation and maintenance projects. The role focuses on requirements gathering, designing and building CRM solutions, and delivering end-user training.

You will work across SDLC methods (Waterfall and Agile), configure security roles, and support go-live with post-implementation support. Strong knowledge of cloud platforms and integration is required.

Qualifications

• Degree in Computer Science or Engineering (or equivalent work experience).
• 6+ years relevant experience with Dynamics 365 on premise and online.
• 3+ years with Power Platform, Power Apps and Power Portal.
• 3+ years with AWS or Azure.

Responsibilities

• Lead requirements gathering and create functional/technical specs.
• Architect and develop CRM solutions using CRM SDK, C#, .Net.
• Provide technical guidance to team and deliver training to users.
• Perform onsite support and ensure go-live readiness.

Skills

C#

OO programming

SOA/Web services

SDLC Agile/Waterfall

Team guidance

Education

Degree in Computer Science or Engineering

Tools

CRM SDK

Dynamics 365

Power Platform

Power Apps

Power Portal

AWS

Microsoft Azure

IIS

TFS

Job description

Responsibilities

• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer
• Presenting to management for review, and making changes as required
• Onsite support
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members
• Preparing the training itinerary and materials and delivering training to end users
• Executing cutover procedures at MS Dynamics CRM deployment as identified
• Following guidelines and checklists developed for deployment
• Adhering to timelines
• Assisting with the preparation of the project status report, project timeline and project budget
• Providing go live and post-implementation support
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Maintain code quality and version
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested
• Manage customer relationship through answering questions, resolving concerns and issues
• Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

• Degree in Computer Science or Engineering or equivalent work experience
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)
• Proficient in code versioning tools such as TFS (Team Foundation Server)
• Willing to work in implementation and maintenance projects
• Ability to work in both SDLC waterfall and Agile projects

Licence no: 12C6060