Senior System Engineer (IT Operations/Compliance)

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ZENITH INFOTECH (S) PTE LTD. in Singapore is seeking an IT Operations Specialist to ensure the smooth operation of internet-facing public digital platforms hosted on Commercial Cloud.

You will oversee the implementation and upgrade of software and hardware components, and liaise with government agencies, contractors and service providers to deliver O&M activities. Responsibilities include managing system documentation, compliance reviews, incident and problem investigations within SLA, and

Qualifications

• Minimum 3 years of working experience in Information Technology.
• Strong experience in IT operations, system administration, and incident management.
• Hands-on experience with cloud platforms.
• Experience with AWS is advantageous.
• Familiarity with IT audit processes, compliance reviews, and security best practices.
• Knowledge of government/public sector ICT policies and frameworks is advantageous.
• Proven ability to manage vendors, stakeholders, and cross‑functional teams.
• Strong analytical, documentation, and reporting skills.
• Excellent communication and problem‑solving skills in a high‑compliance environment.
• This role will need to secure a clearance, due to the sensitivity of the project.

Responsibilities

• Ensure smooth operation of internet-facing public digital platforms hosted on Commercial Cloud.
• Oversee implementation and upgrade of software and hardware components.
• Liaise with government agencies, contractors, service providers and third parties to deliver O&M activities.
• Manage system documentation, configuration, and maintain quality standards.
• Monitor systems to ensure adherence to IT policies, standards and directives.
• Perform IT compliance activities: log reviews, account/access rights reviews, and compliance reporting.
• Support and coordinate external system audits.
• Lead Vulnerability Assessment activities and drive remediation with relevant vendors.
• Manage lifecycle of system components: remediation, retirement, and disposal of obsolete items.
• Provide regular project and operational status reporting.
• Support R&D activities: experimentation, research, testing and evaluation.
• Own and resolve system support issues and defects within SLA.
• Lead incident and problem investigations, including cross-system issues.
• Coordinate with stakeholders for root cause analysis and resolution.
• Provide timely updates to management and stakeholders on incident status.
• Deliver consolidated incident reports and perform defect trend analysis to prevent recurrence.
• Ensure expedient closure of incidents and service requests.
• Change & Improvement Management.
• Propose and drive continuous improvement initiatives for compliance, cybersecurity, and processes.
• Conduct requirement gathering with end users and manage implementation of changes.
• Plan and execute Change Requests including setup, data collection, issue escalation and closure.
• Manage integration with existing system integrators to deliver end-to-end solutions.
• Oversee acceptance testing to ensure solutions meet specifications.
• Drive change management communication to keep stakeholders informed.
• Obtain necessary approvals and clearance for change execution.

Skills

IT operations

Cloud platforms

Incident management

Vendor management

Documentation & reporting

Compliance awareness

Security best practices

AWS experience

Job description

Role:

• Ensure smooth operation of internet-facing public digital platforms hosted on Commercial Cloud.
• Oversee implementation and upgrade of software and hardware components.
• Liaise with government agencies, contractors, service providers and third parties to deliver O&M activities.
• Manage system documentation, configuration, and maintain quality standards.
• Monitor systems to ensure adherence to IT policies, standards and directives.
• Perform IT compliance activities: log reviews, account/access rights reviews, and compliance reporting.
• Support and coordinate external system audits.
• Lead Vulnerability Assessment activities and drive remediation with relevant vendors.
• Manage lifecycle of system components: remediation, retirement, and disposal of obsolete items.
• Provide regular project and operational status reporting.
• Support R&D activities: experimentation, research, testing and evaluation.
• Own and resolve system support issues and defects within SLA.
• Lead incident and problem investigations, including cross-system issues.
• Coordinate with stakeholders for root cause analysis and resolution.
• Provide timely updates to management and stakeholders on incident status.
• Deliver consolidated incident reports and perform defect trend analysis to prevent recurrence.
• Ensure expedient closure of incidents and service requests.
• Change & Improvement Management.
• Propose and drive continuous improvement initiatives for compliance, cybersecurity, and processes.
• Conduct requirement gathering with end users and manage implementation of changes.
• Plan and execute Change Requests including setup, data collection, issue escalation and closure.
• Manage integration with existing system integrators to deliver end-to-end solutions.
• Oversee acceptance testing to ensure solutions meet specifications.
• Drive change management communication to keep stakeholders informed.
• Obtain necessary approvals and clearance for change execution.

Requirements:

• Minimum 3 years of working experience in Information Technology.
• Strong experience in IT operations, system administration, and incident management.
• Hands-on experience with cloud platforms.
• Experience with AWS is advantageous.
• Familiarity with IT audit processes, compliance reviews, and security best practices.
• Knowledge of government/public sector ICT policies and frameworks is advantageous.
• Proven ability to manage vendors, stakeholders, and cross‑functional teams.
• Strong analytical, documentation, and reporting skills.
• Excellent communication and problem‑solving skills in a high‑compliance environment.
• This role will need to secure a clearance, due to the sensitivity of the project.

EA Licence No: 20S0237