Automation Analyst - IT Infrastructure

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks a qualified IT operations professional with a strong background in automation, monitoring, and observability. The candidate should have hands-on scripting experience and a proven ability to develop dashboards and alerts.

The role emphasizes practical work with monitoring tools such as Prometheus, Grafana, ELK, Splunk, Dynatrace, or Remedy ITSM, alongside general cloud/DevOps concepts and operational troubleshooting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations or a related technical role.
• Demonstrable hands-on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Skills

Automation

Observability

IT operations

Scripting

Dashboard creation

Alerting

Monitoring config

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline

Tools

Prometheus

Grafana

ELK

Splunk

Dynatrace

BMC Helix

Remedy ITSM

Job description

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations or a related technical role.
• Demonstrable hands‑on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Key Domain/ Technical Skills:

• Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualisation.
• Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.
• Hands‑on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.
• Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.
• Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AI Ops concepts is advantageous.