SENIOR SYSTEM ANALYST

gen infotech pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

gen infotech pte. ltd. seeks a System Analyst to collaborate with business and technical teams to develop and implement IT solutions that meet client program demands.

You will provide technical recommendations and assist in troubleshooting for Microsoft-based systems. You will document processes, create user guides, and define requirements across multiple projects. You will coordinate with internal and external development teams, support QA activities, and contribute to the maintenance of our

Responsibilities

• Collaborate with business, stakeholders, clients and project teams to develop and implement IT solutions for client programs.
• Provide technical recommendations for IT software projects that support existing Microsoft based systems.
• Assist in troubleshooting software issues and create technical procedures and user guides.
• Prepare detailed flowcharts, diagrams and system documentation to define capabilities and processes.
• Define and manage functional and non-functional requirements across multiple projects for internal and external stakeholders.
• Develop project artifacts such as logical models, user flows and information architecture to represent solutions.
• Liaise with internal and external development teams to understand requirements and diagnose issues.
• Support QA by helping test case development and coordinating with business owners on enhancements.
• Assist in troubleshooting and maintenance activities on solutions and platforms as needed.
• Stay aware of web technology standards and trends and recommend new implementations.

Job description

Job Description & Requirements

• Work directly with the business,stakeholders, clients (business and technical), digital agencies and other project teams to develop and implement business and technology solutions that meet our clients program demands.
• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.
• Assist in troubleshooting software application issues - Write technical procedures and documentation for the applications including operations, user guide, etc.
• Prepare detailed flow charts and diagrams outlining systems capabilities and processes - troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration - Write and maintain system documentation.
• Focus on defining and managing both functional and non-functional requirements across multiple projects at a given time for both internal and external stakeholders.
• Typical deliverables include but are not limited to developing the necessary project artifacts such as logicalmodels, user flows, information architecture, requirement definitions and otherdocumentation as deemed necessary to properly represent the solution.
• Liaise with other development teams (internally and externally) to understand requirements and issues, help in trouble shooting and diagnosing issues when required.
• Support the quality assurance cycle by assisting the testing team, and will work with business owners to develop test case scenarios for functional enhancements.
• The SA will assist the project teams with troubleshooting and maintenance activities of our solutions and platforms where required.
• Maintain awareness of web technology standards and trends, and make recommendations around new implementations.