Senior Support Engineer – Cloud & Kubernetes (Remote)

Referral Board; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Elastic is hiring for a Technical Support Specialist to join our globally distributed team. You will resolve complex customer issues, maintain relationships, and contribute to knowledge bases and product documentation.

We value strong English communication, cloud-native expertise, and a proactive, collaborative mindset. The role requires on-call rotations and cross-region coordination in a fast-paced environment.

Qualifications

• Minimum 5+ years in technical support, sysadmin, or customer-facing roles.
• Strong English communication, both verbal and written.
• Solid background in cloud-native tech and container-based systems.

Responsibilities

• Resolve technical customer issues within SLA and drive resolution.
• Maintain relationships and deliver technical support.
• Work with distributed teams across time zones and regions.
• Contribute to product documentation and knowledge base.
• Provide weekend on-call support as part of rotation.

Skills

Technical support

System administration

Network engineering

Software engineering

English communication

Cloud-native technologies

Kubernetes

Docker

APIs and REST

Web servers (Tomcat, Apache, IIS, NGIN

Tools

Kubernetes

Docker

Salesforce

Zendesk

JIRA

Tomcat

Apache

IIS

NGINX

Job description

Elastic is hiring for a Technical Support Specialist to join our globally distributed team. You will resolve complex customer issues, maintain relationships, and contribute to knowledge bases and product documentation.

We value strong English communication, cloud-native expertise, and a proactive, collaborative mindset. The role requires on-call rotations and cross-region coordination in a fast-paced environment.