Senior Cloud Support Engineer — Global, On-Call

Elastic; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Flexible locations and schedules

Generous vacation

Volunteer program support

Parental leave

Job summary

Elastic is seeking a senior technical support specialist to assist customers with complex issues across cloud-native environments. You will work with distributed teams across time zones, providing expert troubleshooting for APIs, web servers, and containerized deployments.

You will engage with customers to resolve problems, contribute to knowledge bases, and help improve support processes while maintaining a strong client focus and clear communication in English.

Qualifications

• 5+ years in technical support or customer-facing role.
• Technical background in systems administration, networking, or software engineering.
• Strong verbal and written English communication.
• Customer-oriented focus with cloud-native tech experience.
• Familiar with AWS, GCP, Azure and Kubernetes/Docker.

Responsibilities

• Resolve customer issues within SLA and drive to resolution.
• Maintain strong customer relationships for technical support delivery.
• Troubleshoot via phone, email, chat or remote access.
• Contribute to product docs and knowledge base.
• Collaborate across distributed teams to improve support processes.

Skills

Technical support

English comms

Cloud & containers

Team collaboration

Tools

Kubernetes

Docker

Tomcat

NGINX

IIS

Jboss

LDAP

Load Balancers

SSL

Salesforce

Zendesk

JIRA

Wireshark

Shell/Python scripting

Job description

Elastic is seeking a senior technical support specialist to assist customers with complex issues across cloud-native environments. You will work with distributed teams across time zones, providing expert troubleshooting for APIs, web servers, and containerized deployments.

You will engage with customers to resolve problems, contribute to knowledge bases, and help improve support processes while maintaining a strong client focus and clear communication in English.