Associate Support Engineer

DZH INTERNATIONAL PTE. LTD.; Singapore; Hybrid; SGD 48,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Birthday leave

Study leave

Hybrid work model

Training & mentoring

Team-building

Job summary

DZH International Pte. Ltd. invites applications for an IT Associate Support Engineer to deliver frontline support for our trading systems used by brokerages, banks, and financial institutions across Asia.

You will work with developers to triage issues, fix bugs, and maintain operations, while documenting solutions and building self-help guides. Weekend support may be required; time off in lieu provided accordingly.

Qualifications

• Degree in IT or equivalent.
• Fresh grads welcome! 2-3 years in application support/development in financial services is a plus.
• Programming know-how in Java, JSP, HTML5, JavaScript, CSS, and Unix shell scripting.
• Bonus if you know jQuery, Oracle RDBMS, JBoss, Resin, or IBM WebSphere.
• Strong problem-solving skills and great communication.
• Open to providing weekend after-hours support when required, with time off in lieu provided accordingly.

Responsibilities

• Be the first point of contact for clients, understand their issues and find effective solutions
• Triage, troubleshoot, and squash bugs with smart code changes
• Provide ongoing ops & maintenance support
• Log, track, and analyze client queries to spot trends
• Update documentation and self-help guides for clients and internal teams
• Weekend or after hours support may be required from time to time, with time off in lieu provided accordingly

Skills

Problem solving

Communication

Education

Degree in IT or equivalent

Tools

Oracle RDBMS

JBoss

Resin

IBM WebSphere

Unix shell scripting

Job description

Are you someone who loves solving problems, fixing bugs, and making things run smoother? Join us as an IT Associate Support Engineer and become a key player in delivering top-notch support for our award-winning trading systems, trusted by leading brokerages in Singapore, Malaysia, and major international banks across Asia.

At the heart of our fast-paced client support team, you'll work closely with talented software developers, take ownership of first-level bug fixing, and help us keep our clients happy and thriving!

What you will do:

• Be the first point of contact for clients, understand their issues and find effective solutions
• Triage, troubleshoot, and squash bugs with smart code changes
• Provide ongoing ops & maintenance support
• Log, track, and analyze client queries to spot trends
• Update documentation and self-help guides for clients and internal teams
• Weekend or after hours support may be required from time to time, with time off in lieu provided accordingly

Job Requirements

• Degree in IT or equivalent
• Fresh grads welcome! 2-3 years in application support/development in financial services is a plus
• Programming know-how in Java, JSP, HTML5, JavaScript, CSS, and Unix shell scripting
• Bonus if you know jQuery, Oracle RDBMS, JBoss, Resin, or IBM WebSphere
• Strong problem-solving skills and great communication
• Open to providing weekend after-hours support when required, with time off in lieu provided accordingly

Why you'll Love Working with Us:

• Competitive salary & full benefits (medical, birthday leave, study leave, etc.)
• Hybrid work model - WFH some days after confirmation
• Learning & growth - Regular training, mentoring & team-building activities
• Supportive & stable - We've got great managers and a solid, reliable team environment