Senior Staff Officer (SSO) Behavioural Analytics

MHA - Singapore Civil Defence Force (SCDF); Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Singapore Civil Defence Force (SCDF) through the Ministry of Home Affairs (MHA) is seeking a data analytics professional to support evidence-based decision making in officer well-being, resilience, and psychological operations. The role focuses on survey trend analysis and translating findings into actionable insights for EPSD leadership.

This is a 2-year contract position expiring December 2028. Shortlisting decisions will be communicated within four weeks of the posting closing date.

Qualifications

• Honours degree in Psychology with strong research methods knowledge.
• Strong foundation in psychological research methods, statistics and quantitative data analysis.
• Experience with statistics (R, Python), data analytics and data visualization (Power BI, Excel).
• Comfortable with technology and innovations, with interest in behavioural analytics.
• Ability to communicate insights clearly to technical and non-technical stakeholders.
• Ability to work independently across multiple projects with good stakeholder engagement.

Responsibilities

• Supports behavioural research and analytics projects, data collection, management, analysis and reporting.
• Develops and maintains data-driven psychological sensing and analytics tools/systems.
• Supports technology-enabled psychology and innovation projects.
• Translates data and research into actionable insights and recommendations.
• Supports cross-branch projects and stakeholder coordination.

Job description

What the role is:

The officer will manage and provide timely, domain specific data analytics to support evidence based decision making in areas relating to officer well being, resilience, organisational engagement, and psychological operations.The role focuses on analysing survey trends, identifying common stressors and behavioural/psychological markers, supporting appropriate assignment of psychological resources, and translating data into actionable insights for Emergency Psychological Sciences Department (EPSD) leadership. The officer will support and strengthen EPSD’s ability to design targeted interventions, optimise resources, and enhance operational effectiveness through data driven insights.This is 2-year contract position expiring Dec 2028. We wish to inform that all applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

What you will be working on:

• Supports behavioural research and analytics projects, data collection, management, analysis and reporting (e.g. decision-making research experimentation with personnel)
• Develops and maintain data-driven psychological sensing and analytics tools/systems (e.g. morale management tool)
• Supports technology-enabled psychology and innovation projects (e.g. counselling case management)
• Translates data and research into actionable insights and recommendations
• Supports cross-branch projects and stakeholder coordination

What we are looking for:

• Good Honours degree in Psychology
• Strong foundation in psychological research methods, statistics and quantitative data analysis
• Strong applied knowledge of statistics (e.g. R, Python), data analytics and data visualisation tools (e.g. Power BI, Excel).
• Comfortable working with technology and digital tools, with a strong interest in innovation, behavioural analytics and tech-enabled psychology.
• Ability to work with sensitive datasets and communicate insights clearly to both technical and non technical stakeholders.
• Able to work independently and across multiple concurrent projects, project leads and branches with good stakeholder engagement, communication and teamwork skills.

About MHA - Singapore Civil Defence Force (SCDF)

The Singapore Civil Defence Force (SCDF) is a uniformed organisation under the purview of the Ministry of Home Affairs. The main role of SCDF is to provide fire-fighting, rescue and emergency ambulance services; mitigating hazardous materials incidents, as well as formulate, implement and enforce regulations on fire safety and civil defence shelter matters.In 1982, the National Civil Defence Plan was launched which spearheaded the emergency preparedness for the nation. With the enactment of the Civil Defence Act in 1986, the SCDF was established as an independent organisation under the Ministry of Home Affairs (MHA). In the same year, the Hotel New World collapse paved the way for joint operations between the SCDF and Singapore Fire Service (SFS). Due to the similarity in roles and functions, the SCDF and SFS were formally integrated on 15 April 1989.Over the years, the SCDF has improved its life saving operations through innovations and programmes to enhance her fire-fighting, rescue capabilities and public education plans. The Light Fire Attack Vehicle (The Red Rhino) and Tracked Fire-Fighting Vehicle are some of the customized solutions which the force has developed to increase its operational capabilities. The SCDF also actively engages the local community through its wide-ranging public educational programmes and community-based activities to enhance the resilience and emergency preparedness of the civilian population.Today, the Force is recognised by the population as a professional body of well-trained officers and men geared to respond to all types of life-threatening emergencies round-the-clock. An operationally ready SCDF, working hand-in-hand with a prepared and resilient population, helps to ensure that the nation is capable of handling any untoward eventualities.