Senior Specialist, IT Applications (1 Year Contract)

NTUC Health Co-operative Limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Senior Specialist, IT Applications to lead applications support, analyse requirements, and drive changes across clinical and operations systems. You will mentor engineers, manage vendors, and champion automation within NTUC Health’s digital initiatives.

You will collaborate with Clinical, Operations and Corporate Functions, ensuring data integrity, timely delivery of solutions, and effective end-user training to maximize system value.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 5 years of relevant experience in supporting application systems and completing end-to-end project implementations.
• Excellent problem-solving, communication, and teamwork skills.

Responsibilities

• Assist with the implementation, enhancement, and maintenance of clinical and operations systems for Business Units/Corporate Functions.
• Collaborate with cross-functional teams to gather requirements, define scope, and ensure timely delivery.
• Develop and maintain project plans, timelines, and documentation.
• Vendor management of partners/system integrators to ensure SLAs and performance.

Skills

Project management

Systems integration

Vendor management

End-to-end project delivery

Cross-functional collaboration

Education

Diploma or Bachelor's in IT/CS

Tools

Google Apps Script

Python

PowerShell

Bash

Job description

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

Role Summary:

NTUC Health is seeking a Senior Specialist, IT Applications. Scope of work includes applications support to business users, analyse business requirements, applications level 2 support liaise between users and vendors to ensure sufficient training to users, document the business processes, engage the users to improve the business processes and oversee applications change management. You will also manage key vendors, champion automation, and mentor junior engineers to support NTUC Health’s digital initiatives.

You will need to:

• Project Management:

  • Assist with the implementation, enhancement, and maintenance of clinical and operations systems for Business Units/Corporate Functions.

  • Collaborate with cross-functional teams, including business stakeholders, to gather requirements, define project scope, and ensure timely delivery of solutions.

  • Develop and maintain project plans, timelines, and documentation.

  • Vendor management of business partners/system integrators to ensure adherence to SLAs and performance benchmarks..

• Systems Integration:

  • Manage interfaces for the application system to ensure smooth data flow and interoperability.

  • Troubleshoot and resolve integration issues promptly, collaborating with technical teams and vendors as necessary.

  • Implement best practices for maintaining data integrity and system reliability.

• User Support and Training:

  • Provide end-user support for clinical and operations applications systems, addressing issues, and ensuring efficient resolution of problems.

  • Develop and deliver training programs to enhance end-user proficiency in utilizing the application systems.

• System Configuration and Customization:

  • Configure and customize the application systems to meet the specific needs and requirements of the business units.

  • Stay current with system updates, patches, and new features to recommend improvements and optimize system performance.

• Collaboration and Communication:

  • Work closely with Clinical, Operations and Corporate Function Departments to understand business processes and identify opportunities for system enhancements.

  • Communicate effectively with internal and external stakeholders, providing regular updates on project status and addressing concerns.

  • Source and evaluate fit-for-purpose solutions. Manage vendors, system integrators, and service providers to ensure adherence to SLAs and performance benchmarks.

Job Description (Continued)

Qualification

You should:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field

• At least 5 years of relevant working experience in supporting application systems and completed at three end-to-end project implementation life cycle

• Excellent problem-solving, communication, and teamwork skills.

Nice-to-Have:

• Certifications: PMP

• Automation & Scripting: Proficiency in Google Apps Scripting and scripting languages (Python, PowerShell, or Bash).

• Emerging Tech & AI Operations:Experience or interest in leveraging AI tools and frameworks (e.g., LLMs, Model Context Protocol, agentic workflows) to automate IT operations, incident triage, log analysis, or self-healing infrastructure etc.

• Industry Experience: Familiarity with Healthcare IT environments, PDPA, MOH cybersecurity guidelines in Singapore.