Senior Specialist, Implementation Engineering

Checkout.com; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Checkout.com is a leading fintech enabling merchants worldwide to implement seamless payment processing. We seek a tech-savvy professional to support merchants during integration, answer technical questions, and manage incidents across the lifecycle of trials and deployments.

You will collaborate with Merchant Configuration, Sales, Account Managers and Product teams while maintaining and updating integration libraries.

Qualifications

• 5+ years in development or technical support at a Tech/FinTech company.
• Payments experience would be advantageous.
• Strong understanding of API, REST, webhooks and logs.
• Experience with Node.js and React is a plus.
• Proficient in speaking and writing in English and Chinese.

Responsibilities

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
• Answer all merchants' integration related questions, including configuration, debugging, documentation, testing, go-live support, and post-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking).
• Collaborate with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve issues during trials, integrations, or post-implementation support.
• Interact with Product teams to identify improvement ideas.
• Advise Manager on issues impacting customer satisfaction and recommend actions.
• Ability to multitask with multiple projects and integrations of customers.
• Maintain/update existing libraries/plugins used in integrations.

Skills

API & Webhooks

Node.js

React

iOS/Android knowledge

English & Chinese communication

Customer-focused

Job description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

How you'll make an impact

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology
• Answer all merchants' integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
• Interact with the Product teams to pinpoint improvement ideas
• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
• Ability to multitask with multiple projects and integrations of customers
• Maintain/update existing libraries/plugins used in integrations

Qualifications

• 5+ years of development or technical support experience in a Tech/FinTech company
• Have payments experience would be advantageous
• Understanding of API, REST, webhooks and logs is required
• Experience with Node.js, React is a plus
• Knowledge in iOS/Android is a plus
• Excellent communication skills, ability to build and maintain strong relationships
• Ability to work in a customer-focused and target-driven environment
• Good in speaking and writing in both English and Chinese