Senior Solution Consultant

Jobtailor; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Jobtailor in Singapore is seeking an experienced Presales Architect to drive CX transformation using Genesys solutions. You will craft demonstrations, map customer needs to offerings, and lead cross-functional presales teams through complex opportunities.

You will run workshops, create design artifacts, and stay current with trends in AI, cloud, and CCaaS to deliver compelling customer value and win deals.

Qualifications

• Technology or Computer Degree and/or certifications relevant to Cloud, SaaS or CCaaS
• Cloud and SaaS platform expertise for CX solutions
• Experience documenting technical artifacts and building presentations

Responsibilities

• Build and document reusable solutions leveraging Genesys solutions, Infrastructure as Code, RESTful APIs, cloud services and modern technologies
• Develop and present dynamic technical demonstrations to executives, stakeholders and influencers
• Understand customer strategies and help drive their business using Genesys solutions
• Run workshops with business users to uncover gaps and opportunities, define projected benefits and present outcomes
• Create customized demos addressing customer needs
• Create Discovery, Architecture and Solution Design Proposal documentation
• Maintain current insights on industry trends and best practices to advise customers through implementation
• Create professional solution design diagrams with assumptions and sizing calculations
• Lead presales teams for large or complex opportunities, coordinating solution consultants, architects, engineers, value consultants and service design leads
• Collaborate with regional Sales, Presales and partners throughout complex sales processes
• Perform detailed discovery, facilitate AI-powered experience orchestration demos and respond to RFx requests
• Map customer technical and functional needs to Genesys solutions, services and consulting offerings

Skills

REST API integrations

JavaScript

Python

Cloud/AWS

Salesforce

ServiceNow

CCaaS knowledge

Presales/solution design

Workshop facilitation

Security basics

Education

Technology or Computer Degree

Cloud Certifications

SaaS Certifications

CCaaS Certifications

Tools

AWS

Salesforce

ServiceNow

CloudFormation

Terraform

VOIP

SIP

Job description

• Build and document reusable solutions leveraging Genesys solutions, Infrastructure as Code, RESTful APIs, cloud services and modern technologies


• Develop and present dynamic technical demonstrations to executives, stakeholders and influencers


• Understand customer strategies and help drive their business using Genesys solutions


• Run workshops with business users to uncover gaps and opportunities, define projected benefits and present outcomes


• Create customized demos addressing customer needs


• Create Discovery, Architecture and Solution Design Proposal documentation


• Maintain current insights on industry trends and best practices to advise customers through implementation


• Create professional solution design diagrams with assumptions and sizing calculations


• Lead presales teams for large or complex opportunities, coordinating solution consultants, architects, engineers, value consultants and service design leads


• Collaborate with regional Sales, Presales and partners throughout complex sales processes


• Perform detailed discovery, facilitate AI-powered experience orchestration demos and respond to RFx requests


• Map customer technical and functional needs to Genesys solutions, services and consulting offerings

Requirements

• Strong technical knowledge of IT concepts, software standards, database and networking technologies


• Technology or Computer Degree and/or certifications relevant to Cloud, SaaS or CCaaS


• 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience


• Experience building and implementing CX solutions using modern Agentic AI techniques


• Advanced knowledge of contact centre technologies, including surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance


• Knowledge of VOIP, SIP, RTP, messaging carrier services, infrastructure, networking and security


• Understanding of AI concepts including LLMs, NLUs and Predictive AI models


• Experience documenting technical artifacts and building presentations


• Experience working with a Cloud or SaaS company


• Refined presentation skills and ability to facilitate workshops


• Ability to manage competing projects and deadlines in a fast-paced environment


• In-depth knowledge of industry trends, technologies, customer insights and competitor insights


• Ability to understand customer security needs and articulate an appropriate solution


• Strong business acumen and ability to communicate with senior leaders


• Self-driven continuous learning to maintain current CCaaS knowledge


• Fluent in Mandarin is an added advantage


• Hands-on experience with REST API integrations


• Programming experience in JavaScript or Python


• Hands-on experience with AWS, Salesforce and/or ServiceNow


• Infrastructure as Code experience with CloudFormation and Terraform


• Experience with Agentic AI, Generative AI, prompt engineering, Chain of Thought (COT), or machine learning concepts


• Must be legally permitted to work in the country advertised

Core Competencies

Demonstrates expertise in building and documenting solutions using Genesys technologies, Infrastructure as Code, and RESTful APIs, while effectively communicating with stakeholders and leading presales teams. Possesses strong technical knowledge in cloud services, CX solutions, and AI concepts to drive customer success.

Highest-signal resume keywords

• Genesys Solutions Implementation


• Cloud Services Expertise


• Advanced Contact Centre Technologies


• REST API Integrations


• AI Concepts Understanding

Hard Skills

• Programming in JavaScript


• Programming in Python


• Infrastructure as Code


• CloudFormation


• Terraform


• AI-Powered Experience Orchestration


• CX Solutions Implementation


• Technical Documentation


• Technical Presentations


• Database and Networking Technologies

Soft Skills

• Refined Presentation Skills


• Workshop Facilitation


• Strong Business Acumen


• Self-Driven Continuous Learning


• Ability to Manage Competing Projects

Certifications & Qualifications

• Technology or Computer Degree


• Cloud Certifications


• SaaS Certifications


• CCaaS Certifications

Industry Keywords

• Customer Experience (CX)


• Contact Centre Technologies


• Predictive AI Models


• PCI Compliance


• Agentic AI


• Generative AI


• Machine LearningCustomer Insights


• Competitor Insights


• Security Needs

Tools & Technologies

• AWS


• Salesforce


• ServiceNow


• VOIP


• SIP


• RTP


• Messaging Carrier Services


• Digital Engagement


• Quality Management


• Workforce Management