Director, Solution Consulting, Asia

Genesys-; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Genesys, a leading AI-powered customer experience company, seeks a senior leader to drive Solutions Consulting across regions. You will guide a high-performing team, align with sales and product teams, and shape go-to-market initiatives that deliver measurable customer outcomes.

Ideal candidate brings 10+ years in Solutions Consulting or related leadership roles, deep AI/CDaaS expertise, and a proven ability to communicate complex concepts to diverse audiences.

Qualifications

• Bachelor’s degree in a technical field required; advanced degree preferred.
• 10+ years in Solutions Consulting or related leadership roles.
• Deep understanding of AI, CCaaS, CX/EX, and digital domains.
• Exceptional communication and data-driven storytelling skills; strategic thinker.

Responsibilities

• Lead, coach, and inspire a team of Solution Consultants; foster excellence and customer obsession.
• Partner with Sales and regional leadership to define and execute go-to-market strategies.
• Provide technical expertise and solution insight throughout the sales cycle to deliver value-driven outcomes.
• Design tailored, data-driven solutions addressing specific business challenges and priorities.

Skills

AI knowledge

CCaaS

CX/EX

Storytelling

Leadership

Cross-functional

Problem solving

Education

Bachelor’s degree in a relevant technical field

Advanced degree preferred

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

What You’ll Do

• Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
• Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
• Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
• Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
• Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
• Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
• Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
• Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
• Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.

Qualifications

Bachelor’s degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools.

To be eligible to apply for this role you must be legally permitted to work in the country advertised.

Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

Flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

What Happens After You Apply

After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that Genesys will not accept resumes from agencies at this time.