Senior Software Engineer (Maintenance & Support)

UFINITY Pte Ltd.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

UFINITY Pte Ltd. in Singapore is seeking a Software Maintenance & Support professional to help manage production systems, troubleshoot issues and support ongoing deployments.

You will handle incident response, perform BAU monitoring, coordinate with dev teams, and ensure service availability through effective problem-solving and strong communication with stakeholders. We value a proactive team player who learns quickly, keeps stakeholders informed, and maintains a positive mindset under

Qualifications

• IT-related degree or equivalent experience.
• At least 2 years of experience in application, software support, and development, with emphasis on production issues and troubleshooting.
• Knowledge of incident management.

Responsibilities

• Manage and monitor production support mailbox and take actions on incoming cases.
• Investigate and resolve app issues by analyzing logs and data queries.
• Implement fixes and workarounds: data patches, educate end users, and configuration adjustments.
• Consult dev teams for resolution when required.
• Escalate to relevant dev teams for code fixes or system enhancements.
• Coordinate maintenance schedules with external agency and stakeholders.
• Test apps after maintenance to ensure services are back to normal.
• Monitor performance and availability of applications.
• Perform annual and monthly account reviews for OS, DB and privileged users.

Skills

Troubleshooting

Log analysis

SQL basics

Monitoring tools

Education

IT-related degree or equivalent experience

Job description

Do you have a strong passion for solving technical problems? Join us and be part of the family that believes in good software design, delivering quality well-tested solutions. Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services!

Software Maintenance & Support (M&S)

Role and responsibilities

Incident Response and Triage:

• Manage and monitor production support Mailbox and take appropriate actions on incoming cases.
• Create a ticket if necessary
• Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.
• Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments.
• Consult dev teams for resolution if required.
• Escalate to relevant dev teams if involved in code fixes or system enhancements.

Schedule maintenance support:

• Communicate with the external agency and relevant stakeholders on the scheduled maintenance before and after maintenance.
• Apps testing after maintenance
• Ensure app services are back to normal after maintenance

Perform BAU activities:

• Monitor the performance and availability of applications
• Monitor successful runs of batch jobs
• Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc)

Role Requirements:

Technical Skills

• Troubleshooting and analytical skills
• Knowledge of log analysis and debugging techniques
• Basic understanding of SQL and database querying
• Familiarity with monitoring tools and systems
• Understanding of application architecture and infrastructure

Educational/Professional Background

• IT-related degree or equivalent experience
• At least 2 years of experience in application, software support, and development, with greater emphasis on supporting production issues and troubleshooting
• Knowledge of incident management

Soft Skills

• Good communication skills (written and verbal)
• Strong stakeholder management and problem-solving abilities
• Good time management and prioritisation skills
• Positive mindset and ability to work under pressure
• Customer service orientation

Positive Attitude & Mindset

• Proactive approach to problem-solving
• Willingness to learn and adapt to new changes
• Team player with a collaborative mindset
• Takes ownership of issues through to resolution
• Open to feedback and continuous improvement
• Shows initiative in identifying and suggesting process improvements