Senior Software Engineer (Maintenance & Support)

UFINITY PTE LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

UFINITY PTE LTD is seeking a Software Maintenance & Support professional to manage production incidents, perform troubleshooting, and coordinate fixes with development teams. The role focuses on maintaining high availability of applications and data integrity, with emphasis on logs analysis and SQL queries.

You will monitor operations, implement workarounds, and communicate maintenance plans with stakeholders for smooth, uninterrupted services in a dynamic environment.

Qualifications

• IT-related degree or equivalent experience.
• At least 2 years of experience in application, software support, and development, with emphasis on production issues and troubleshooting.
• Knowledge of incident management.

Responsibilities

• Incident Response and Triage: Manage and monitor production support mailbox and take appropriate actions on incoming cases.
• Create a ticket if necessary.
• Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.
• Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments.
• Consult dev teams for resolution if required.
• Escalate to relevant dev teams if involved in code fixes or system enhancements.
• Schedule maintenance support: Communicate with the external agency and relevant stakeholders on the scheduled maintenance before and after maintenance.
• Apps testing after maintenance.
• Ensure app services are back to normal after maintenance.
• Perform BAU activities: Monitor the performance and availability of applications.
• Monitor successful runs of batch jobs.
• Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc)

Skills

Troubleshooting

Log analysis

SQL querying

Monitoring tools

Application architecture

Education

IT-related degree or equivalent experience

Tools

Monitoring tools

Job description

Do you have a strong passion for solving technical problems? Join us and be part of the family that believes in good software design, delivering quality well-tested solutions. Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services!

Software Maintenance & Support (M&S)

Role and responsibilities

• Incident Response and Triage:Manage and monitor production support Mailbox and take appropriate actions on incoming cases.
• Create a ticket if necessary
• Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.
• Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments.
• Consult dev teams for resolution if required.
• Escalate to relevant dev teams if involved in code fixes or system enhancements.
• Schedule maintenance support:Communicate with the external agency and relevant stakeholders on the scheduled maintenance before and after maintenance.
• Apps testing after maintenance
• Ensure app services are back to normal after maintenance
• Perform BAU activities:Monitor the performance and availability of applications
• Monitor successful runs of batch jobs
• Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc)

Role Requirements:

Technical Skills

• Troubleshooting and analytical skills
• Knowledge of log analysis and debugging techniques
• Basic understanding of SQL and database querying
• Familiarity with monitoring tools and systems
• Understanding of application architecture and infrastructure

Educational/Professional Background

• IT-related degree or equivalent experience
• At least 2 years of experience in application, software support, and development, with greater emphasis on supporting production issues and troubleshooting
• Knowledge of incident management

Soft Skills

• Good communication skills (written and verbal)
• Strong stakeholder management and problem-solving abilities
• Good time management and prioritisation skills
• Positive mindset and ability to work under pressure
• Customer service orientation

Positive Attitude & Mindset

• Proactive approach to problem-solving
• Willingness to learn and adapt to new changes
• Team player with a collaborative mindset
• Takes ownership of issues through to resolution
• Open to feedback and continuous improvement
• Shows initiative in identifying and suggesting process improvements