Senior SME Banking Operations Leader
Standard Chartered Singapore
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Benefits offered by this job
Job summary
Standard Chartered Singapore is seeking a Senior Business Manager to oversee operational execution supporting SME Banking strategy, aiming to enhance client experience, efficiency, compliance and scalability. You will optimize processes, work with senior leadership to align operations with business strategy, ensuring seamless service delivery to SME clients.
Key focus areas include customer journeys, SLA monitoring, data-driven improvements, and end-to-end operations transformation across
Qualifications
- Degree-qualified with 10+ years banking experience in Corporate/Commercial or SME Banking.
- Strong strategic, consultative and solution-oriented mindset.
- Proven ability to assess issues, drive initiatives and align with business strategy.
Responsibilities
- Oversee operational execution capabilities supporting SME Banking strategy and client experience.
- Lead end-to-end SME banking operations transformation to improve service efficiency and reduce costs.
- Monitor risk, compliance and produce insights for senior management.
- Collaborate with technology partners to deliver digitization initiatives and BI-enabled decision making.
- Lead and develop the team, manage cross-functional stakeholders, and uphold ethical standards.
Skills
Education
Tools
Job description
Standard Chartered Singapore is seeking a Senior Business Manager to oversee operational execution supporting SME Banking strategy, aiming to enhance client experience, efficiency, compliance and scalability. You will optimize processes, work with senior leadership to align operations with business strategy, ensuring seamless service delivery to SME clients.
Key focus areas include customer journeys, SLA monitoring, data-driven improvements, and end-to-end operations transformation across
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