Senior SME Banking Operations & Experience Lead

Standard Chartered Bank; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Job summary

Standard Chartered Bank is seeking a Senior Business Manager to oversee operational execution capabilities supporting SME Banking strategy. You will partner with senior leadership to optimize processes, enhance client experience, and ensure compliance and scalability across SME operations.

You will drive end-to-end transformation, monitor SLAs, leverage data analytics to identify pain points, lead digitization and cross-functional initiatives, and develop teams to deliver high-quality service to

Qualifications

• 10+ years in banking, specifically Corporate/Commercial or SME Banking
• Strong execution capability with project management discipline
• Excellent relationship management and ability to influence senior stakeholders
• Proficient in data analytics to support decision making
• Strong written and verbal communication and presentation skills
• Ability to lead across cross-cultural, cross-geographical teams

Responsibilities

• Oversee operational execution capabilities supporting SME Banking strategy
• Enhance SME customer journeys, onboarding, reviews and servicing
• Monitor SLAs with CIB teams to ensure high-quality delivery
• Lead end-to-end SME banking operations transformation to improve efficiency and reduce costs
• Ensure regulatory, risk and compliance standards are embedded in operations
• Lead technology collaboration for digitization projects and data-driven decisions
• Develop and coach the team, set expectations and drive performance

Skills

Strategic leadership

Stakeholder management

Project management

Data analytics

Communication

Cross-cultural collaboration

Client experience

Education

Degree qualified

Tools

PowerPoint

Excel

Job description

Standard Chartered Bank is seeking a Senior Business Manager to oversee operational execution capabilities supporting SME Banking strategy. You will partner with senior leadership to optimize processes, enhance client experience, and ensure compliance and scalability across SME operations.

You will drive end-to-end transformation, monitor SLAs, leverage data analytics to identify pain points, lead digitization and cross-functional initiatives, and develop teams to deliver high-quality service to